Provide digital self-service to residents and citizens calling into public sector contact centers to improve the experience and deflect tedious calls off agents’ plates.
Answer any public sector question citizens might have with Zappix Digital Engagement Platform specifically for government. Automated solutions reduce pressure on live agents, deflecting tedious, repetitive calls and letting agents focus on more engaging, complex interactions where their expertise is best utilized.
Empower citizens with instant engagement tools. Easy to navigate, automated, visual menus provide assistance through any channel citizens choose 24 hours per day, 7 days per week, 365 days per year.
