Visual IVR Fact Sheet

Transforming the user journey during contact center interactions

Zappix Visual IVR is a revolutionary digital & visual self-service solution enabling customers to resolve their customer service needs swiftly by themselves, wherever they are, without getting lost in complex voice IVR menu trees or talking to a Contact Center Representative.

The caller is provided in the IVR with an option to use self-service. When they choose it, Zappix sends a text message with a link to the Visual Self-Service. The solution is cloud-based and enables end-to-end workflow automation with omnichannel access.

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: