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CONNECT  Numerous ways to connect with customer service


   CustomerService-ICON-1

Service rep

      WebMobile-ICON

Web Mobile

  Facebook-ICONS

Facebook

   Twitter-ICONS

Twitter

  Websites-ICONS

Websites

  Email-ICONS

Email

  Phone-ICONS

Phone Info

  Messages-ICONS

Message/Info


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Help your employees experience the sort of service you want them to deliver

#147217236 / gettyimages.com Recently I read an article by Xenia Carr-Griffiths in a newsletter from Hudson Walker International, a global luxury executive search and recruitment firm, called: The...Read more

Five key trends that will define the future of customer service – Interview with David Mattin of trendwatching.com

#173966573 / gettyimages.com Today’s interview is with David Mattin, Head of Trends & Insights at trendwatching.com, who help over 260,000 subscribers and 1,200+ clients understand the new...Read more

Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia

#96631972 / gettyimages.com Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track and manage the experiences of their customers....Read more

What big businesses can teach us about customer service

#474965805 / gettyimages.com This is a guest post by Rob Young at MOO. Whether you’re a big business, a start-up or a family-run company, providing excellent customer service is something we all...Read more

The Kano Model and Customer Feedback

In the 1980's, Noriaki Kano developed a conceptual model of how customer preferences drive satisfaction. This is now known as the Kano Model, and the basic idea is that attributes of a product or...Read more

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Connect with Lord & Taylor with the Visual IVR from the Zappix App

Are you a big fan of shopping at Lord & Taylor? The Zappix App makes it easy for you to get any information you may need to get your shopping on.The Visual IVR from Zappix gives you the options...Read more

Navigate Iowa City VA Health Care with the Visual IVR from the Zappix App

Are you a member of the Iowa City VA Health Care System?  The Zappix App makes navigating your healthcare system easy with its Visual IVR.With a few taps of your finger, you can connect with the...Read more

Connect with Faneuil Hall Marketplace with the Visual IVR from Zappix

Find everything you need to know about Faneuil Hall Marketplace in seconds with the Zappix App!  The Visual IVR from Zappix provides you with number options that may be of help to you.Find mall...Read more

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