Build your own omni-channel Visual IVR app – Web, iPhone & Android
The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.
Zappix announced 2016 record year with expansion into new verticals for its contact center Visual IVR product portfolio and an expanded product portfolio.
Consistency is one of the greatest challenges in customer service. Whether you are a solopreneur or a Fortune 500 company, consistency can be hard to get your arms around. Consistency is hard because it takes effort and discipline, not only on the individual level but on the much trickier team...Read the rest of the post…
Source: Customers That Stick
A lot of people get confused between Multichannel and Omnichannel marketing. There is clearly a lack of understanding regarding what both these terminologies represent. The purpose of this article is to differentiate between the two concepts so that marketers can
Designed by Wizu Customer experience experts have created measurement systems to track customer satisfaction, customer effort score and net promoter score. But there is one area that has been more difficult to translate into a simple metric. Customer Emotion. How