ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access

Zappix Visual IVR

Zappix Announces Full Suite of Visual IVR Clients

With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients

Zappix Visual IVR

Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration

Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.

Industry News

Zappix Visual IVR
How to beat pesky calls ?

What are Pesky Calls? Pesky calls are those which come to your phone uninvited and try to sell you some products which you may or may not want. These kind of calls could be useful to people who are not busy, now a days there are only few people carrying a phone who are not…

Source: IVR World

Author: Uttam Pegu

Zappix Visual IVR
Report: Emotion-Infused Experience Design

We just published a Temkin Group report, Emotion-Infused Experience Design. Emotions play an essential role in how people make decisions. Consequently, how a customer feels about their experience with a company has the most significant impact on their loyalty to that company. And yet despite their importance, both customers and companies agree that organizations do…

Source: Customer Experience Matters®

Author: Bruce Temkin, CCXP

Zappix Visual IVR
The Best Ways to Utilise Speech Analytics in the Contact Centre

Speech analytics (this term is also used to cover interaction* and real-time** analytics for the purposes of this article) in the contact centre is by no means a new concept, but with only 23% of organisations using this technology, its […]

Source: Call Centre Helper

Author:

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business