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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper


Build your own omni-channel Visual IVR app – Web, iPhone & Android

Zappix Visual IVR


The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR


The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR


The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.

Zappix News

Zappix Visual IVR

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access

Zappix Visual IVR

Zappix Announces Full Suite of Visual IVR Clients

With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients

Zappix Visual IVR

Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration

Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.

Industry News

Zappix Visual IVR
Too Many Process Cooks Spoil Customer Experience and Agent Support

Unfortunately, the story shared here is based on a real company event. Names have been changed to protect the innocent, but too bad the company name can’t be shared so they can be shamed for their part in poor customer experience and agent support. An agent recently told me about a customer service situation that demonstrates…

Source: Customer Service Power . . . Turn it On!

Author: Melissa Kovacevic, Principal

Zappix Visual IVR
White Paper: Cloud vs Premise-Based Contact Centre Platforms – A Five Year Cost Comparison

Many companies still hesitate over whether to deploy contact centre systems via premise-based technology or cloud-based services. This white paper helps buyers look more closely at the relative costs in different deployment scenarios. White Paper sponsored by: Interactive Intelligence Click […]

Source: Call Centre Helper


Zappix Visual IVR
5 Top Customer Service Articles For the Week of August 22, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 45 Ways to Improve Your Customer Churn Rate by Dev Tandon (TheKiniGroup) Here are 45…

Source: Shep Hyken

Author: shephyken


Zappix Visual IVR


The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR


The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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See how a Zappix Visual IVR can help your business