ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Moishe’s NYC Movers First Moving Company to Provide a Visual IVR and Mobile On-Demand Solution Using Zappix Instant App Technology

Zappix, the leader in Visual IVR, Mobile On-Demand, and Instant App Authoring technology for Customer Service, announced today a new self-service option for Moishe’s NYC Movers.

Zappix Visual IVR

Zappix Announces Customer Service Visual IVR Solution for the Hearing Impaired.

Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR solution for the hearing impaired.

Zappix Announces Visual IVR Enhanced Agent Dashboard

Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service announced today an enhanced Agent Dashboard as part of its Visual IVR platform.

Industry News

Zappix Visual IVR
What’s Your Context? digital or omni-channel

[unable to retrieve full-text content]I’m half way through facilitating the redesign of key customer journeys across a particular b2b lifecycle. As you might imagine new purchasing behaviours and online competitors have made the search for a viab...

Zappix Visual IVR
How to Build Amazing Self-Service Support That’s a Win for Everyone

Today’s hyperconnected, on-the-go customers expect fast answers to their questions anytime day or night. For growing businesses, a self-service support center is often the ideal way to meet the challenge. Self-service gives customers quick, convenient answers to their most common

Zappix Visual IVR
3 Insights from Winning at Social Customer Care by Dan Gingiss

This article was originally published on the FCR blog on August 29, 2017. Click here to read the original. I’ve long been a fan and regular listener of the Focus on Customer

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business