ZAPPIX SMARTPHONE VISUAL IVR

Scroll down to see more
Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

Connect.

Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix Announces Go-to-Market Partnership with Swampfox

Zappix, the innovative multi-channel Smartphone solution and Visual IVR provider, announced today a Go-to-Market partnership with Swampfox, the premiere integrator for Avaya Aura® Experience Portal.

Zappix Visual IVR

Zappix Announces Multi IVR Provider Support for VoiceXML 1.0 and 2.0, Twilio and Plivo

The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.

Industry News

Zappix Visual IVR
Amazon’s Alexa vs. Google’s Assistant: Same Questions, Different Answers

Amazon’s Echo and Google’s Home are the two most compelling products in the new smart-speaker market. It’s a fascinating space to watch, for it is of substantial strategic importance to both companies as well as several more that will enter the fray soon. Why is this? Whatever device you outfit your home with will influence…

Source: Gigaom

Author: Byron Reese

Zappix Visual IVR
Live chat vs. phone support

It goes without saying that today’s customer service tools are not one-size-fits-all. Different communication channels—social, phone, email, chat–offer different benefits to the company and to the customer. When it comes to offering highly personalized, on-demand customer service, live chat and the phone are the most obvious options. Both allow for a close agent-customer connection and…

Source: Zengage - a Zendesk Blog

Author: Tara Ramroop

Zappix Visual IVR
Heresy, founded by ex-Stack Overflow Europe MD, wants to help sales teams close with better data

 Heresy, a startup co-founded by Dimitar Stanimiroff, who was previously MD Europe at Stack Overflow, is a new sales tool designed to increase collaboration between sales team members, and help them make better data-driven decisions, collectively and individually, and ultimately close more sales. Read More

Source: TechCrunch

Author: Steve O'Hear

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

Learn more

INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

Learn more

LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business