Build your own omni-channel Visual IVR app – Web, iPhone & Android
Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access
With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients
Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.
Unfortunately, the story shared here is based on a real company event. Names have been changed to protect the innocent, but too bad the company name can’t be shared so they can be shamed for their part in poor customer experience and agent support. An agent recently told me about a customer service situation that demonstrates…
Source: Customer Service Power . . . Turn it On!
Many companies still hesitate over whether to deploy contact centre systems via premise-based technology or cloud-based services. This white paper helps buyers look more closely at the relative costs in different deployment scenarios. White Paper sponsored by: Interactive Intelligence Click […]
Source: Call Centre Helper
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 45 Ways to Improve Your Customer Churn Rate by Dev Tandon (TheKiniGroup) Here are 45…
Source: Shep Hyken