Build your own omni-channel Visual IVR app – Web, iPhone & Android
Zappix, the innovative multi-channel Smartphone solution and Visual IVR provider, announced today a Go-to-Market partnership with Swampfox, the premiere integrator for Avaya Aura® Experience Portal.
The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.
Amazon’s Echo and Google’s Home are the two most compelling products in the new smart-speaker market. It’s a fascinating space to watch, for it is of substantial strategic importance to both companies as well as several more that will enter the fray soon. Why is this? Whatever device you outfit your home with will influence…
It goes without saying that today’s customer service tools are not one-size-fits-all. Different communication channels—social, phone, email, chat–offer different benefits to the company and to the customer. When it comes to offering highly personalized, on-demand customer service, live chat and the phone are the most obvious options. Both allow for a close agent-customer connection and…
Source: Zengage - a Zendesk Blog
Heresy, a startup co-founded by Dimitar Stanimiroff, who was previously MD Europe at Stack Overflow, is a new sales tool designed to increase collaboration between sales team members, and help them make better data-driven decisions, collectively and individually, and ultimately close more sales. Read More