ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access

Zappix Visual IVR

Zappix Announces Full Suite of Visual IVR Clients

With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients

Zappix Visual IVR

Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration

Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.

Industry News

Zappix Visual IVR
Bad Customer Service or Incompetent Customer Service (They Are Not the Same!)

Create confidence. We all know what bad customer service looks and feels like. We hate the customer service rep that is just going through the motions without any sincere care for the customer. We try to avoid the employee with […]

Source: Call Centre Helper

Author:

Zappix Visual IVR
3 Ways Gamification Can Improve Call Centre Performance

Jeff Gallino discusses how different levels of gamification empowered by Interaction Analytics can improve both an agent’s individual performance and the contribution from the entire call centre. This is no surprise that agent performance can impact customer experience, retention and […]

Source: Call Centre Helper

Author: Megan Jones

Zappix Visual IVR
5 Top Customer Service Articles For the Week of May 2, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. The Top Personality Traits for Successful Customer Service Associates by Ian Landsman (HelpSpot) Building a…

Source: Shep Hyken

Author: shephyken

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business