Build your own omni-channel Visual IVR app – Web, iPhone & Android
The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.
Zappix announced 2016 record year with expansion into new verticals for its contact center Visual IVR product portfolio and an expanded product portfolio.
Initial pilot program with Aéropostale demonstrates how consumers want easy and effortless access to a brand’s customer service King of Prussia, PA – May 17, 2017 – Radial, a leading omnichannel commerce technology and operations provider that works with mid-market retailers and brands to deliver great customer service, announced today its new Visual IVR (Interactive Voice Response) offering, along with the results of Aéropostale’s adoption of the solution. Traditionally used in the auto, finance, and healthcare industries, Visual IVR adds visual prompts to a consumer’s mobile or computer screens to enhance self-service. Prior to using Visual IVR, Aéropostale was only … Continue reading Visual IVR to Drive Customer Satisfaction and Loyalty
Consistency is one of the greatest challenges in customer service. Whether you are a solopreneur or a Fortune 500 company, consistency can be hard to get your arms around. Consistency is hard because it takes effort and discipline, not only on the individual level but on the much trickier team...Read the rest of the post…
Source: Customers That Stick
A lot of people get confused between Multichannel and Omnichannel marketing. There is clearly a lack of understanding regarding what both these terminologies represent. The purpose of this article is to differentiate between the two concepts so that marketers can