Build your own omni-channel Visual IVR app – Web, iPhone & Android
Zappix, the leader in Visual IVR, Mobile On-Demand, and Instant App Authoring technology for Customer Service, announced today a new self-service option for Moishe’s NYC Movers.
Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR solution for the hearing impaired.
Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service announced today an enhanced Agent Dashboard as part of its Visual IVR platform.
[unable to retrieve full-text content]I’m half way through facilitating the redesign of key customer journeys across a particular b2b lifecycle. As you might imagine new purchasing behaviours and online competitors have made the search for a viab...
Today’s hyperconnected, on-the-go customers expect fast answers to their questions anytime day or night. For growing businesses, a self-service support center is often the ideal way to meet the challenge. Self-service gives customers quick, convenient answers to their most common
This article was originally published on the FCR blog on August 29, 2017. Click here to read the original. I’ve long been a fan and regular listener of the Focus on Customer