ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Weight Loss Department at Lahey Hospital & Medical Center Launches Mobile App to Enhance Patient Experience

The Center for Medical Weight Loss at Lahey Hospital & Medical Center today announced a new web-based mobile app that offers an enhanced call experience for patients.

Zappix Visual IVR

Zappix Announces Go-to-Market Partnership with Swampfox

Zappix, the innovative multi-channel Smartphone solution and Visual IVR provider, announced today a Go-to-Market partnership with Swampfox, the premiere integrator for Avaya Aura® Experience Portal.

Zappix Visual IVR

Zappix Announces Multi IVR Provider Support for VoiceXML 1.0 and 2.0, Twilio and Plivo

The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.

Industry News

Report: Renovating Your Voice of the Customer Program

We just published a Temkin Group report, Renovating Your Voice of the Customer Program. Here’s the executive summary: Voice of the customer (VoC) programs are essential to any customer experience effort. In recent years, VoC efforts have continued to expand Read More ...

Source: Customer Experience Matters®

Author: Bruce Temkin, CCXP

5 Reasons New Call/Contact Centers Fail

With more than 800 discrete tasks associated with building a Contact Center, the next steps are critical and can be daunting. This article addresses common issues with implementing a new Call Center and the 5 top common fails.

Source: ContactCenterWorld.com - article

Author: ContactCenterWorld.com - article

2017 Temkin Effort Ratings, U.S. & UK

In this post, I examine the 2017 Temkin Effort Ratings for the U.S. and UK, which is one of the components of the overall Temkin Experience Ratings. In January 2017, we surveyed 10,000 U.S. consumers and 5,000 UK consumers about Read More ...

Source: Customer Experience Matters®

Author: Bruce Temkin, CCXP

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business