ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix Visual IVR Adds Flexible Drag and Drop API Support for Integration with CRM and BackOffice Systems

New feature allows contact centers to build Visual IVRs with robust API support and integrate into any back office system, including CRM systems and order management systems with a visual interface

Zappix Visual IVR

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

Integration of Visual IVR with Salesforce customer service platform offers Zappix users more functionality, information access

Zappix Visual IVR

Zappix Announces Full Suite of Visual IVR Clients

With the world’s first Apple Watch Visual IVR client, Zappix expands its comprehensive list of Visual IVR clients

Industry News

Zappix Visual IVR
White Paper: Disruptive Customer Care – How To Do it Every Day

Few organisations keep pace with evolving customer behaviours.  As a consequence, planned, ongoing and co-created disruption now needs to become your new ‘business as usual’ model. This white paper looks at how the contact centre can adapt at speed. White […]

Source: Call Centre Helper

Author:

Zappix Visual IVR
10 Contact Centre Technology Predictions for 2017

Our panel of experts make their predictions of how the make-up of the call centre will develop in 2017. Companies will continue to invest in self-service Back in 2011, analyst Gartner predicted that, by 2020, customers will manage 85% of […]

Source: Call Centre Helper

Author: Charlie Mitchell

Zappix Visual IVR
Free Erlang C Calculator Excel – including Shrinkage

Erlang C Calculator - Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very accurate and includes shrinkage.

Source: Call Centre Helper

Author:

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business