Build your own omni-channel Visual IVR app – Web, iPhone & Android
With a new API Tools Kit, the Zappix Visual IVR now supports integration with major Voice IVRs to provide a better customer service Visual IVR experience.
With full internationalization and localization support, Zappix Visual IVR allows companies to easily provide a Visual IVR mobile smartphone solution for iPhone, Android and Web in their local language.
With SnapEngage live chat integration, Zappix allows companies and contact centers to easily add live chat to their Visual IVR mobile smartphone solution on iPhone, Android and Web
Finding out how your customers feel about you used to mean calling in a team of experts. It was costly and often time-consuming, so the results were inherently stale. With the advent of online survey providers, it became possible for … Continue reading →
Source: Net Promoter System Blog
I originally wrote today's post for Mattersight. It was published on their blog on May 29, 2015. Placing a call to customer support just got a little nicer and a little easier.Think about the last time you called a company's customer service number. Di...
Source: CX Journey™
In 2016, the Customer Experience Will Separate the Winners from the Losers We recently published a post with our predictions for marketing trends in 2016. One of the key trends gaining in momentum is the importance of the customer experience. Marketers who embrace the concept of providing truly exceptional experiences will quickly rise to the […]
Source: Business 2 Community » Customer Experience