ZAPPIX SMARTPHONE VISUAL IVR

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix Announces Multi IVR Provider Support for VoiceXML 1.0 and 2.0, Twilio and Plivo

The new Zappix Visual IVR authoring tool allows IVR developers to build a Visual IVR with voice IVR using a drag and drop interface with a high level of scripting that supports VoiceXML and popular cloud IVR services such as Twilio and Plivo.

Zappix Visual IVR

Zappix, the Visual IVR company, announces 2016 results

Zappix announced 2016 record year with expansion into new verticals for its contact center Visual IVR product portfolio and an expanded product portfolio.

Industry News

Zappix Visual IVR
Why CRM Is Essential For Effective Contact Centre Engagement

Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM . CRM provides the customer data, workflow and analytics that fine tunes contact centre engagement into relevant, effective and profitable dialogue.

Source: ContactCenterWorld.com - article

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Zappix Visual IVR
How to Measure and Optimize First Call Resolution

This article by Symon Edmonds, Marketing Manager for Nectar Desk in Canada, takes a look at how to measure and optimize First Call Resolution in your call center. He explains how to define first call resolution (not as simple a task as it may sound) and some strategies to increase your FCR rate.

Source: ContactCenterWorld.com - article

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Zappix Visual IVR
Is Your Digital Customer Service Just Skin Deep?

Thomas Rødseth, VP of Product and Marketing at Intelecom takes a look at what contact centres can learn from digital transformation

Source: ContactCenterWorld.com - article

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VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business