Build your own omni-channel Visual IVR app – Web, iPhone & Android
Zappix, the leader in Visual IVR, Mobile On-Demand, and Instant App Authoring technology for Customer Service, announced today a new self-service option for Moishe’s NYC Movers.
Zappix, a smartphone Visual IVR software innovator, has announced a Visual IVR solution for the hearing impaired.
Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service announced today an enhanced Agent Dashboard as part of its Visual IVR platform.
The statistical validity of the Net Promoter Score depends on response rates; the higher the rate, the greater the accuracy. Low response rates can easily undermine a company’s Net Promoter System, causing leaders to overlook burgeoning problems or wrongly assume … Continue reading →
Get the journey mapping process right, and you'll reap the rewards for a long time to come!
Last week, I wrote about the session I hosted for Quadient's 2nd CX Transformation Day...
Image courtesy of PixabayAre you acting on what your customers are telling you? Companies listen to customers but fail to make improvements to the customer experience as a result of what they hear.There are a few reasons behind that, including but not ...