ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix & VisualVault Address Mobility, Compliance and Flexibility With Visual IVR/ECM Integration

Smartphone eForm integration combines mobility with enterprise eForm processing into one Enterprise Content Management system.

Zappix Visual IVR

Zappix Announces Voice-activated Visual IVR

With its new speech-enabled capability, the Zappix Smartphone Visual IVR now supports voice commands with visual response and visual prompts

Zappix Visual IVR

Zappix Visual IVR Expands API Support for Greater Voice IVR Integration

With a new API Tools Kit, the Zappix Visual IVR now supports integration with major Voice IVRs to provide a better customer service Visual IVR experience.

Industry News

Zappix Visual IVR
5 Traits to Look for in Your Next Call Centre Employee

Ian Cowley shares the key personality traits he looks for when interviewing for his contact centre. 1. Attitude In the customer service arm of our business, attitude is key. Our call handlers need to be upbeat and polite, making their […]

Source: Call Centre Helper

Author: Megan Jones

Zappix Visual IVR
Changing Customer Behavior with a Little Nudge

Do you nudge your customers? Most businesses do, whether they know it or not. A nudge propels a customer toward the behavior you want – whether it’s purchasing a product, signing up for a subscription or making a repeat visit to […]

Source: Call Centre Helper

Author: Colin Shaw

Zappix Visual IVR
50 Ideas to Transform Your Contact Centre

Our readers share their top tips for improving your contact centre. 1. Train agents for empathy There needs to be strong training in getting employees to put themselves in the customer’s shoes. What would they want if they contacted a […]

Source: Call Centre Helper

Author: Megan Jones

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business