ZAPPIX SMARTPHONE VISUAL IVR

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Zappix Visual IVRHow to Implement a Visual IVR Get the White Paper

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Build your own omni-channel Visual IVR app – Web, iPhone & Android


Zappix Visual IVR

INNOVATION & TECH

The Zappix Mobile Cloud Visual IVR Platform allows businesses to provide a smartphone Visual IVR mobile experience that engages consumers, saves time, and delivers consistently high levels of customer service satisfaction.

Zappix Visual IVR

VISUAL IVR SOLUTION

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone.

Zappix Visual IVR

SELF SERVICE SOLUTION

The Zappix Visual IVR provides an omni-channel self-service experience to your customers making it easier to resolve a problem or complete a transaction without making a phone call.


Zappix News

Zappix Visual IVR

Zappix, the Visual IVR company, announces 2016 results

Zappix announced 2016 record year with expansion into new verticals for its contact center Visual IVR product portfolio and an expanded product portfolio.

Zappix Visual IVR

Zappix, the Visual IVR company, Announces New Round of Funding

Additional capital will support the expansion of distribution channels and expand Visual IVR capabilities.

Industry News

Zappix Visual IVR
Six Customer Service Mistakes You Might Not Know You Are Making

It’s natural to always be on the lookout for ways to improve customer service at your organisation – but sometimes, we’re so busy looking elsewhere. It is important that we start to recognise what’s right under our own noses! How else […]

Source: Call Centre Helper

Author: Tim Pickard

Zappix Visual IVR
NICE will Provide Tools and Insights for Reinventing Customer Service

At CCW 2017 in Berlin, NICE will showcase how it is enabling the contact centers of many of the world’s most recognizable brands and public sector organizations to reinvent customer service and achieve operational excellence. In Hall 4 Stand A4/B3, […]

Source: Call Centre Helper

Author:

Zappix Visual IVR
Middle Managers: Boosting Employee Engagement and Customer Experience

It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better business results. Gallup research supports this and shows that firms with a highly engaged workforce experience […]

Source: Call Centre Helper

Author: Adrian Swinscoe

VISUAL IVR SOLUTION

Zappix Visual IVR

THE ZAPPIX VISUAL IVR SOLUTION.

The Zappix Visual IVR SaaS platform transforms your consumer’s experience by providing a SmartPhone visual and self service option from your customer’s SmartPhone. The Smartphone visual IVR app works as a native iPhone or Android App as well as an HTML 5 web app that can be accessed from your website or mobile app. The Zappix smartphone Visual IVR takes your existing IVR to a new level of engagement by providing omni-channel access to voice and non-voice channels – Telephony, Mobile forms, Videos, Images, PDFs, email, text messaging (SMS), Web, and Social Media. Deploy the Visual IVR and provide experience without making any changes to your existing IVR system. Furthermore, the Visual IVR smart menus can be configured independently of your existing IVR system to simplify the engagement.

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INNOVATION & TECHNOLOGY

Create and launch your own Zappix Visual IVR in days!

Zappix Visual IVR

POWERFUL CROSS-CHANNEL ANALYTICS

The Zappix platform tracks all consumer interactions on the platform and provides data on the consumer journey through voice channel, social media, or self service options, as well as cross-channel when addressing a customer service issue.

With the Zappix platform a business can analyze its customer’s journey through voice channel, social media, or self service options. Analysis of cross-channel consumer behavior, identifying trends, and measuring consumer sentiment are some of the many powerful insights a business can use to dramatically improve customer service.

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LEARN MORE ABOUT ZAPPIX

See how a Zappix Visual IVR can help your business