Going to the hospital is often a stressful and overwhelming experience for many. Whether you’re going for a yearly checkup or for surgery, hospitals are often associated with a feeling of anxiety. That is why the partnership between Zappix and Pointr, industry leaders in their respective fields of patient journey management and indoor navigation, is radically changing patients’ experience in the hospital.
Pointr is partnering with Zappix, who provide Digital Patient Engagement platforms that deliver patients a support system throughout their journey, from helping prepare them for their appointment to assisting them on the day of their appointment through guiding them post-appointment. The detailed and digitized healthcare reminders allow patients to feel better prepared for their appointments and reduce the risk of no-shows. Moreover, hospitals are able to streamline operations, allowing them to maximize staff efficiency, better support their patients, and subsequently reduce no-shows. With digital patient wayfinding, Pointr helps hospitals increase patient satisfaction scores.
Zappix sends hyperpersonalized emails/text messages to patients, providing resources for education, referral management, visual appointment reminders, pre- and post-procedure instructions, and patient experience surveys, all orchestrated with multitouch, omnichannel, and multilingual options. With integration from Pointr, the app will provide patients with directions to their appointment.
So how does it work?
For patients, the partnership will integrate Pointr’s solution into Zappix’s efficient messaging. When it’s time for the patient’s scheduled appointment, Pointr’s maps will assist the navigation process, providing tailored directions on where the patient needs to go. Furthermore, Pointr’s integration will mark their car for easy navigation back after their appointment is done.
In general, Pointr’s technology creates smart hospitals with 3D maps and wayfinding, which assists patients and staff, facilitates on-time arrivals, delivers location-aware messages, helps onboard new staff, organizes caregiver duties, and so much more. Pointr’s solution not only aids patients and creates a more seamless experience, but it allows healthcare systems to better understand their hospital operations through smart analytics.
With the Pointr and Zappix partnership, patients get to have the best of both worlds: efficient digital engagement and smart wayfinding. The combination of digital patient outreach and scheduling with indoor navigation and wayfinding allows for minimized interruptions so that hospitals can focus on providing top-quality care. Using AI messaging and maps, both Pointr and Zappix are uniting to create an unmatched experience for patients and staff.
About Zappix: Zappix provides its clients with a cloud-based Digital Patient Engagement platform that transforms the way patients experience customer interaction through digital and visual care experiences at every stage in the care process, from patient acquisition to pre-visit, during-visit, and post-visit. Zappix helps health systems enable workflow automation and rapid development and is able to integrate with back-end systems while providing an actionable Analytics Suite.
About Pointr: Pointr is an industry leader in indoor navigation and wayfinding using blue dot technology and AI mapping with MapScale®. Within minutes, clients can produce interactive 3D maps simply by uploading CAD files. Pointr also offers a variety of mapping packages to best accommodate each client.
