Zappix, Inc. Adds Automated Messaging Retry Logic to Innovative Outbound Engagement Offering
The leader in On-Demand Customer Service Solutions including Visual IVR has announced added intelligent automation capabilities for its Outbound Engagement product.
BURLINGTON, MASS. (PRWEB) March 20, 2019 — The leader in On-Demand Customer Service Solutions has developed major advancements in intelligent automation for its Outbound Engagement offering. The added capabilities enable Zappix Outbound Engagement messages to be automatically delivered to the best channel possible for any set of contact details.
Powerful Zappix Customer Service RPA (Robotic Process Automation) has been combined with omnichannel Outbound Engagement capabilities to create the best outbound digital customer communication offering in the On-Demand Customer Service market.
“The new intelligent retry logic allows our Outbound Engagement offering to automatically determine the correct contact information for any Outbound Engagement campaign,” said Scott Mattocks, Zappix vice president of engineering. “Message scheduling, omnichannel connectivity, best-in-class campaign management tools, and our new innovative retry logic make Zappix Outbound Engagement the best option for proactive customer engagement.”
Now Zappix Outbound Engagement campaigns will automatically retry alternative contact details when the first engagement message isn’t received or responded to within a predetermined time frame. Engagement retries can include SMS messages, emails, robocalls and more — automatically connecting to customers through whichever channel is best for their needs.
Once Zappix Outbound Engagement connects to customers or prospects, they’re directed to industry leading Zappix On-Demand Customer Service Solutions, offering impressive ROI:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
Zappix end-to-end automation and On-Demand Customer Service Solutions offer a powerful combination to enhance any company’s digital transformation process. Modern customers demand fast, effective, digital solutions. Give them the CX they expect with Zappix.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: www.zappix.com.
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