Zappix, Inc. and CX Outcome Announce Partnership To Improve CX In Latin America
Zappix Inc. has partnered with customer experience software company CX Outcome (CXO) to deliver on-demand customer service and improved CX to Latin America.
BURLINGTON, MASS. (PRWEB) May 7, 2019 — The leader in On-Demand Customer Service Solutions including Visual IVR has partnered with CX Outcome to bring its innovative On-Demand Customer Service solutions to Latin America. The partnership brings revolutionary digital transformation to customer care with powerful Zappix products and CX Outcome’s proven commitment to customer service success.
“We are excited to bring a new era of customer service to Latin America through this partnership,” said Oscar Vazquez, CX Outcome president. “Rich Visual IVR and On-Demand Apps combined with Customer Service RPA (Robotic Process Automation) reduce costs for businesses while providing the best self-service customer care available.”
The industry leading Zappix portfolio of On-Demand Customer Service solutions offers impressive ROI for companies as well as improved CX for consumers:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced number of repetitive calls sent to live customer service representatives
- High containment rates
- Lower call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
“This partnership will transform customer service in Latin America,” said Yossi Abraham, Zappix president. “CX Outcome is committed to delivering excellent customer care products to their customers and Zappix On-Demand Customer Service solutions provide the perfect addition to their offering.”
Every Zappix product is available with full multilingual capabilities. CX Outcome has begun offering Zappix solutions to English, Spanish, and Portuguese markets.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
About CX Outcome
CX Outcome helps B2C organization in Latin America create a remarkable Customer Experience Outcome for today’s connected customers. The new generation of customers that communicate with their Smartphone and other IoT devices prefer self-service versus speaking to a live agent. Our solutions meet the needs of today's connected customer and the needs of companies to lower contact center costs.
CXO’s Outcome-as-a-Service (OaaS) based offering is designed to win when companies and their customers win. The Outcome we seek is to Increase NPS Score, reduce call handling time, and most importantly increase the containment rate so that fewer calls are sent to live agents.
+1 (954) 658-5889