Zappix Provides Upsell Opportunities During Contact Center Interactions
The leader in On-Demand Customer Service Solutions is providing targeted, automated advertising and upsell opportunities through its digital self-service technology.
BURLINGTON, MASS. (PRWEB) Aug. 07, 2019 — Zappix, the leader in on-demand customer service solutions, is providing innovative new upsell opportunities to its clients as part of the Zappix product offering. Zappix customers can choose to include targeted banners that automatically present to consumers based on custom variables, or upsell messages presented after specific customer service interactions.
“Zappx upsell opportunities give our clients the power to bring otherwise unrealized potential revenue to customer service interactions,” said Yossi Abraham, Zappix president. “Automated, targeted banners and precisely placed promotions greatly increase the probability of upselling additional products or services.”
Adopting modern technology and automation has become critical to outsourcers looking to successfully differentiate in the BPO landscape. Innovative end-to-end automation powered by Zappix Robotic Process Automation (RPA) has expanded this BPO’s portfolio with a cost-effective package that provides growth opportunities for contact center service providers and helps providers capture significant new addressable market spaces.
- Improve customer experience (CX)
- Lower costs for contact centers
- Shorten Average Handling Time (AHT)
- Reduce customer effort for successful interactions
- Increase call containment rates
Customer service has solidified itself as a critical, valuable part of any business. With Zappix upsell opportunities directly integrated into new On-Demand Self-Service Solutions, customer service becomes a powerful revenue generator as well as an important component of customer satisfaction and loyalty.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.