Zappix to Attend Contact Center Ideas and Innovation Tour 2019
The Contact Center Ideas and Innovation Tour’s 2019 Boston event is combined with The New England chapter of the Society of Consumer Affairs Professionals International (SOCAP) Fall Kickoff event that will host industry experts and customer care professionals from across the region for a day of knowledge sharing and networking.
BURLINGTON, MASS. (PRWEB) Oct. 31, 2019 — Zappix will participate in an expert panel discussion, host a round table, and attend the morning’s SOCAP New England Fall Kickoff event.
The leader in Visual IVR and On-Demand Customer Service Solutions has also provided event organizers and attendees with on-demand access to event information, registration, agenda, directions, and a digital survey to drive attendee engagement and create a more productive, successful event. Event organizers, attendees, and those looking to attend the event can access these services 24/7 thanks to Zappix technology by visiting socap.zappix.com.
"Events like the Ideas and Innovations Tour and the 2019 SOCAP Fall Kickoff are a fantastic opportunity to connect with industry professionals, learn about the future of Contact Centers and Customer Service, and experience the best our industry has to offer," said Yossi Abraham, Zappix president. "We are excited to showcase the capabilities of Zappix On-Demand Customer Service Solutions at the event and improve the customer experience of our fellow attendees."
During a panel discussion Zappix President, Yossi Abraham, and Radial Director of COE and Technology Enablement, Robin Gomez, will discuss how modern automation and innovation are transforming the contact center industry.
The “Harnessing the Power of AI, Automation & Live Agents to Exceed Customer Expectations” round table discussion hosted by Yossi Abraham, will explore how customer care professionals can utilize new developments in CX technology to achieve impressive ROI quickly:
- Enhance customer satisfaction with increased self-service
- Reduce the number of repetitive calls sent to live customer service representatives
- Deliver high containment rates
- Actively lower call center costs
- Empower agents to focus on high-value, complex calls
- Reduce agent burnout
The event, held on November 5, 2019 from 10 A.M. to 5 P.M. at Granite Links Golf Club in Quincy, MA, brings together contact center and customer care professionals from across New England to discuss key topics concerning the state of the industry — a perfect context to share the power of Zappix On-Demand Customer Service Solutions including Visual IVR, On-Demand Apps, Outbound Engagement, and more.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.