Zappix Unveils Visual Self-Service For Callers Waiting On Hold
The leading Visual IVR vendor has launched a new product aimed at relieving call centers overwhelmed by COVID-19 related inbound volume spikes by delivering self-service resolutions while callers wait on hold.
“The Zappix On-Hold Support solution allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve their call on their own via self-service,” said Yossi Abraham, Zappix president. “This solution is helping businesses handle the increase of inbound calls they are receiving during the COVID-19 outbreak.”
- Reduced calls to agents
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
- Lower contact center costs
- Improved customer experience (CX)
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to retailers. The drag-and-drop Zappix Studio makes launching new implementations fast and painless, while Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives businesses the power to improve customer service during the peak holiday season.