Press Releases

In response to the coronavirus outbreak affecting the world and upending offices and contact centers, the leading Visual IVR provider has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis. Click Here To Get In TouchOur COVID-19 Offer BURLINGTON, MASS.(PRWEB)Mar. 17,...

The leading Visual IVR and On-Demand Customer Service vendor has launched an array of personalization features for its suite of automated digital customer service solutions. BURLINGTON, MASS.(PRWEB)Mar. 12, 2020 —Zappix, the leader inVisual IVRand On-Demand Customer Service Solutions, has introduced powerful new personalization features for its suite of automated customer...

Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR. BURLINGTON, MASS.(PRWEB)Feb. 21, 2020 —ZappixVisual IVRcustomer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019...

The leader in Visual IVR and On-Demand Customer Service Solutions has revolutionized CX again with expanded capabilities and integrations for 2020. BURLINGTON, MASS.(PRWEB)Feb. 05, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has revolutionized CX again with an expanded suite of capabilities and integrations for its...

Another customer is launching Zappix On-Demand Customer Service Solutions to improve customer experience and increase customer loyalty. BURLINGTON, MASS.(PRWEB)Jan. 22, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has signed a new customer for its flagship CX solution. The technology company has chosen Zappix to drive...

The Visual IVR and On-Demand Customer Service vendor handled record level volume on its innovative CX platform in Q4 2019. BURLINGTON, MASS.(PRWEB)Jan. 08, 2020 —Zappix witnessed the combination of new enterprises and organizations utilizing its Visual IVR service, a peak season for customer service in the retail industry, and the...

The leader in Visual IVR is delivering its highly successful On-Demand Service solutions to event attendees and sponsors. BURLINGTON, MASS.(PRWEB)Dec. 10, 2019 —The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s 2019 Winter Form on December 10 and provide attendees instant information and schedules through...

Two international retailers have launched Zappix On-Demand Customer Service solutions in time for the holiday rush. BURLINGTON, MASS.(PRWEB)Nov. 14, 2019 —LeadingVisual IVRvendor, Zappix, has launched its fast, easy to use, automated self-service experiences for two international retail customers. The customers will join several other retail companies leveraging Zappix On-Demand Customer...

The Contact Center Ideas and Innovation Tour’s 2019 Boston event is combined with The New England chapter of the Society of Consumer Affairs Professionals International (SOCAP) Fall Kickoff event that will host industry experts and customer care professionals from across the region for a day of knowledge sharing and networking....

The transformative Zappix On-Demand Customer Service solution has been deployed to provide a healthcare provider with real-time patient feedback as well as insights from trends analysis of digital surveys. BURLINGTON, MASS.(PRWEB)Oct. 24, 2019 —Zappix Survey Engine, another on-demand customer service product from leading Visual IVR vendor Zappix, has has been...

The leader in Visual IVR has announced new predictive personalization enhancements to its popular on-demand customer service solutions. BURLINGTON, MASS.(PRWEB)Oct. 15, 2019 —Zappix, the leader inVisual IVRand On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly...

Zappix has partnered with Unimonica to deliver powerful On-Demand Customer Service innovation to APAC. BURLINGTON, MASS.(PRWEB)Oct. 02, 2019 —The partnership betweenZappix, a leader in on-demand customer service, and Unimonica, a leader in cutting edge telecommunications technology, brings the impressive capabilities of Zappix products to an eager Asia-Pacific market.Today’s customers demand...