The national retailer chose the Zappix Visual IVR Customer Self-Service Solution to assist with increasing call volumes during the COVID-19 outbreak and beyond. BURLINGTON, MASS. (PRWEB) May 29, 2020— Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer. Zappix...
The leading Visual IVR vendor has launched a new product aimed at relieving call centers overwhelmed by COVID-19 related inbound volume spikes by delivering self-service resolutions while callers wait on hold. BURLINGTON, MASS.(PRWEB)May 20, 2020— Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has introduced Zappix On-Hold...
The leading Visual IVR vendor has seen increased demand for its flagship product as well as other Customer Self-Service Solutions during the global coronavirus pandemic. BURLINGTON, MASS.(PRWEB)Apr 30, 2020 —The impact of the COVID-19 pandemic has increased demand forVisual IVRand other customer service automation solutions, according to leading Visual IVR...
The national retailer launched the automated Zappix Visual IVR solution to assist with increasing call volumes during the COVID-19 outbreak and beyond. BURLINGTON, MASS.(PRWEB)Apr 16, 2020—Zappix, the leading Visual IVR and Customer Self-Service vendor, has been selected by the national off-price retailer to assist with increasing call volumes during the...
The leader in on-demand customer self-service solutions helped customers across industries and around the world adapt their coronavirus messaging at record speed. BURLINGTON, MASS.(PRWEB)Apr 02, 2020 — Zappix customers have seen many benefits over the past month, including: Deflection of calls away from overwhelmed call centers with digital self-service solutions...
In response to the coronavirus outbreak affecting the world and upending offices and contact centers, the leading Visual IVR provider has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis. Click Here To Get In TouchOur COVID-19 Offer BURLINGTON, MASS.(PRWEB)Mar. 17,...
The leading Visual IVR and On-Demand Customer Service vendor has launched an array of personalization features for its suite of automated digital customer service solutions. BURLINGTON, MASS.(PRWEB)Mar. 12, 2020 —Zappix, the leader inVisual IVRand On-Demand Customer Service Solutions, has introduced powerful new personalization features for its suite of automated customer...
Retailers and eCommerce companies leveraged the leader in Digital Self-Service Solutions to transform the customer journey during the busy holiday season with Visual IVR. BURLINGTON, MASS.(PRWEB)Feb. 21, 2020 —ZappixVisual IVRcustomer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019...
The leader in Visual IVR and On-Demand Customer Service Solutions has revolutionized CX again with expanded capabilities and integrations for 2020. BURLINGTON, MASS.(PRWEB)Feb. 05, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has revolutionized CX again with an expanded suite of capabilities and integrations for its...
Another customer is launching Zappix On-Demand Customer Service Solutions to improve customer experience and increase customer loyalty. BURLINGTON, MASS.(PRWEB)Jan. 22, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has signed a new customer for its flagship CX solution. The technology company has chosen Zappix to drive...
The Visual IVR and On-Demand Customer Service vendor handled record level volume on its innovative CX platform in Q4 2019. BURLINGTON, MASS.(PRWEB)Jan. 08, 2020 —Zappix witnessed the combination of new enterprises and organizations utilizing its Visual IVR service, a peak season for customer service in the retail industry, and the...
The leader in Visual IVR is delivering its highly successful On-Demand Service solutions to event attendees and sponsors. BURLINGTON, MASS.(PRWEB)Dec. 10, 2019 —The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s 2019 Winter Form on December 10 and provide attendees instant information and schedules through...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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