Zappix Partners with Customer Touch Point to Improve Customer Experiences
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Customer Touch Point (CTP) to bring modern automation and innovation to Customer Experience (CX) globally.
Through this partnership, Zappix will help Customer Touch Point customers implement new, visual solutions for modern customer service and patient engagement. Customer Touch Point clients have long benefitted from its commitment to thoughtful insight and impactful technology combined with thorough domain expertise. Now, these clients will experience the benefits of Zappix Digital Patient Engagement and Visual IVR as well.
About Customer Touch Point
Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences.
Our solutions include visual IVR, customer feedback software, customer journey mapping, telephony & IVR and multi-channel technology tools such as live chat, SMS, email, social media monitoring and dynamic FAQs.
By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time.