Zappix Partners with Firstsource to Provide Visual IVR Solutions
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Firstsource, the leading provider of customized Business Process Management (BPM) services to bring modern automation and innovation to contact centers.
Businesses using the combined efficiency of FirstSource and Zappix benefit from:
Firstsource’s Digitally Empowered Contact Center offers businesses a vision of the future of customer service and the path to get there. As a large percentage of customers are looking for straightforward information, automated tools like Zappix Visual-IVR will let these customers find the resolution they are looking for through the self-service experience they want.
Through this partnership, Zappix will help Firstsource’s clients implement new digital solutions for modern customer service and contact center interactions. Clients in the Firstsource ecosystem have long benefitted from its technology-led contact center capabilities and will now experience the benefits of Zappix Visual IVR as well.