Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Firstsource, the leading provider of customized Business Process Management (BPM) services to bring modern automation and innovation to contact centers.
BURLINGTON, MASS.(PRWEB)July 15, 2020 —Zappix, the leading service provider for Visual-IVR and On-Demand Apps, has partnered with Firstsource Solutions, a global provider of customized Business Process Management (BPM) services, in its vision to transform customer care through self-service and automation. The Zappix solution will add to Firstsource’s capabilities to deliver fast, on-demand, self-service customer support through automated visual interactions.
“On-demand service is the need of the hour. This partnership with Zappix will help Firstsource improve the member experience for our Healthcare clients. We will be using it to empower end-customers with effective self-service options and increase personalized engagement with members and providers,” said Venkatgiri Vandali, President, Firstsource Health Plans, and Health Services business.”
Businesses using the combined efficiency of FirstSource and Zappix benefit from:
- An efficient self-service customer service channel, reducing the number of calls reaching live agents
- Offering self-service options that reduce the volume of inbound calls to live agents
- Lower contact center costs
- Improved customer experience (CX)
- Targeted revenue growth opportunities
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
“The Zappix partnership with Firstsource Solutions provides end-customers with on-demand customer service and a modern customer experience (CX) that has become mission-critical for businesses today,” said Yossi Abraham, Zappix president. “This partnership aligns with Firstsource’s Digitally Empowered Contact Center solution, delivering omnichannel interactions with self-service capabilities for end-users while allowing businesses to enjoy being at the forefront of call center technology.”