Zappix Visual IVR

GRM Document Management Launches Zappix Back To Work Solution To Help With COVID-19 Reopening

Proactive daily symptom assessments delivered to GRM employees via text or email help to keep customers and the workforce safe during COVID-19.
BURLINGTON, MASS. (PRWEB) July 7, 2020 — Zappix, the leading Mobile On-Demand App vendor, has launched a mobile-based visual solution to help GRM Document Management adapt their workforce management to COVID-19. The new Zappix “Back To Work” Solution delivers proactive daily symptom assessments pushed to employees via dynamic SMS or email links to keep employees, visitors, and customers in multiple GRM locations across the US, Brazil, Peru, and Colombia safe as the company begins to reopen in-person operations.
The new solution uses Zappix Mobile On-Demand Apps to deliver secure, personalized, and visual self-assessments to users on their phones, tablets, or computers. The dynamic solution provides GRM with powerful capabilities and benefits to keep employees and customers safe while reopening its facilities:
  • Proactive daily reminders — leveraging Zappix Outbound Engagement solution, the service automatically sends daily assessment reminders to employees to increase response rates
  • Detailed questions, user-friendly interactions — intuitive Zappix visual interfaces present user-friendly self-assessment and an easy to use visual interface
  • Analytics and reporting — comprehensive dashboard with out of the box reports track the responses, present user trends, highlight anomalies, and properly group responses based on locations and business units
  • Coverage for Visitors — the solution is designed to provide visitors the ability to complete the assessment as well, and tracks of their responses
  • Real-time alerts — alerts sent to management in real-time in case of an employee or visitor failing an assessment
  • Multiple location support — the solution is designed to support multiple locations, presenting information for each location and rolled up to management
  • Multilingual support — multilingual notifications, assessments, and certificates deployed in English, Spanish, and Portuguese
  • Fast deployment — powerful Zappix Studio capabilities allow launch in days
  • Sync symptom assessments with work schedules — send health assessments according to employee work schedules
  • Easily accessible proof of completion — all employees and visitors receive on their device proof of assessment on their completion tagged with the associated day and time

“The Zappix ‘Back To Work’ solution is a critical component in our reopening activities. Our employees across the USA and in our international sites receive daily reminders to complete the assessment,” said Tony Acerra, VP of Operation at GRM. “The real-time alerts and the certificates of completion are pivotal to successfully keeping our operations safe for our employees, visitors, and customers.”

The Back to Work Solution leverages end-to-end automation to keep the employee assessment process fast and simple for all involved. GRM submits an employee list to the Zappix system, Zappix Robotic Process automation (RPA) processes the data and sends automated text and email messages to the appropriate employees at exactly the right time; employees complete assessments on their devices via the On-Demand App, and GRM management is immediately notified of any assessment failures while employees and visitors who pass are granted access to a certificate of completion tagged for each individual workday.

“With governments implementing various phased plans for re-opening, company leaders must carefully evaluate how to bring employees back to work,” said Yossi Abraham, Zappix president. “We’re glad to deliver our ‘Back To Work’ Solution and help GRM open smoothly while keeping everyone safe.”

About Zappix
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com
Contact
Zappix, Inc.
(781) 739-2770
Johnny Rosa
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