A New Retailer Selects Zappix On-Demand Customer Service Solutions
A leader in digital self-service technology including Visual IVR and On-Demand Apps has signed another customer in the retail industry.
BURLINGTON, MASS. (PRWEB) July 10, 2019 — The new signing adds to the expanding list of retailers and companies from around the world choosing Zappix On-Demand Customer Service Solutions for their ever-evolving customer service and customer experience (CX) needs. Innovative Zappix solutions provide fast, easy to use, automated self-service experiences that modern consumers demand.
“We are excited to work with this critically acclaimed retailer to offer the premium self-service experiences their customers expect,” said Yossi Abraham, Zappix president. “On-Demand Self-Service Solutions handle the repetitive, easily-automated interactions that bog down contact centers during the busy holiday season and burn out live call center agents.”
Retail customers use Zappix automation to deflect common use cases like Order Tracking, Returns Tracking, Returns Processing, Gift Card Balance Lookup, Account Management, Loyalty Program Information, and more away from their live agents.
Zappix solutions automate these tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on the critical interactions where their skills and emotional connection bring real value.
With a quick implementation period 4 weeks, Zappix Retail Solutions will now be implemented and tested well in advance of the busy holiday season. Both the Zappix E-Comm Self-Service and Proactive Customer Service solutions have a proven record of customer satisfaction and ROI. Benefits for retailers include:
- Lower contact center costs
- Reduced calls to agents
- Improved customer satisfaction (Average NPS over 65)
- Average Handle Time (AHT) reduction of approx. 70-80%
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Targeted revenue growth opportunities
The improved customer experience provided by Zappix solutions, combined with impressive cost reduction, has made Zappix a popular solution for retail companies, especially with this year’s holiday season on the horizon.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.