New Zappix Release Enhances Predictive Personalization for Visual IVR
The leader in Visual IVR has announced new predictive personalization enhancements to its popular on-demand customer service solutions.
BURLINGTON, MASS. (PRWEB) Oct. 15, 2019 — Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly reduces customer effort during the customer journey.
- identify customer needs from various parameters
- seamlessly retrieve information from back-end systems
- deliver that information to customers within milliseconds of choosing Zappix on-demand customer service