Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer
The national retailer chose the Zappix Visual IVR Customer Self-Service Solution to assist with increasing call volumes during the COVID-19 outbreak and beyond.
BURLINGTON, MASS. (PRWEB) May 29, 2020 — Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers.
Zappix cloud-based Digital Self-Service solutions leverage the speed of Visual IVR and the convenience of RPA (Robotic Process Automation) to provide customers the experiences they crave. Retailers using Zappix solutions benefit from:
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to the retailer. Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives retailers the power to improve customer service.