Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer
The national retailer chose the Zappix Visual IVR Customer Self-Service Solution to assist with increasing call volumes during the COVID-19 outbreak and beyond.
BURLINGTON, MASS. (PRWEB) May 29, 2020 — Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers.
“We’re glad to help another customer deliver a self-service solution — solutions that are becoming especially needed these days,” said Yossi Abraham, Zappix president. “Zappix allows our customers to launch a new solution in days and keep their customers up to speed and engaged now, during the COVID-19 crisis, and in the future.”
- Reduced calls to agents
- Lower contact center costs
- Improved customer experience (CX)
- Targeted revenue growth opportunities
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Shorter average handling times per call
Zappix automation seamlessly integrates with any CRM, Order Management System, and other back-end systems to connect customers directly to the retailer. Zappix Actionable Analytics tracks the customer journey and provides reports analyzing consumer behavior and trends. Together, each part of the Zappix portfolio gives retailers the power to improve customer service.