Zappix Partners with Communications Innovator Unimonica to Bring Visual IVR to APAC
Zappix has partnered with Unimonica to deliver powerful On-Demand Customer Service innovation to APAC.
Today’s customers demand fast responses, self-service capabilities, and intelligent automation. Zappix Visual IVR, Robotic Process Automation (RPA), and Artificial Intelligence (AI) delivers on customer expectations and greatly improves the customer experience (CX). Unimonica, which provides smart technology solutions to businesses across APAC, identified Zappix solutions as a perfect fit for a market eager for smartphone integration and customer service innovation.
“Zappix solutions deliver on customers’ desires for fast, easy-to-use, self-service CX in a cost-effective and quick to launch package,” said Wing Chan, marketing director of Unimonica. “At Unimonica, we believe that the right understanding and technological edge leads companies towards a successful future, and Zappix brings the edge customer service departments need today.”
Zappix solutions seamlessly connect to any third-party or backend system and provide powerful results:
- Enhanced customer satisfaction — easy to use self-service tools (NPS of over 60)
- Reduced number of repetitive calls sent to live customer service representatives
- High containment rates (over 80%)
- Lower call center costs
- Agents empowered to focus on high-value, complex calls
“The commitment to quality service and technological innovation at Unimonica coupled with their deep knowledge of the APAC market provide perfect synergy to our goals at Zappix,” said Yossi Abraham, Zappix president. “We are proud to have Zappix solutions included in the suite of technology offered to clients by Unimonica.”
More than 2/3 of customers around the world prefer accessing self-serve customer service before any method, and 88% of global customers expect brands to offer self-service capabilities. Unimonica will continue helping companies meet evolving customer expectations with the help of Zappix On-Demand Customer Service Solutions.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.