The Visual IVR and On-Demand Customer Service vendor handled record level volume on its innovative CX platform in Q4 2019.
BURLINGTON, MASS. (PRWEB) Jan. 08, 2020 — Zappix witnessed the combination of new enterprises and organizations utilizing its Visual IVR service, a peak season for customer service in the retail industry, and the mainstream adoption of self-service customer experiences join forces to create the perfect conditions for record-breaking traffic.
“2020 will be the year of Visual IVR,” said Yossi Abraham, Zappix president. “Customers across industries expect fast, straightforward, self-serve CX delivered whenever and wherever they need it and businesses have found cost-effective Visual IVR solutions deliver on consumer demand with zero disruption to their business processes.”
Visual IVR has brought the Interactive Voice Response (IVR) segment up to the speed and standards of modern CX. Open API connectivity, the rise of Robotic Process Automation (RPA), and customers’ love for convenience have created the perfect market conditions for Visual IVR solutions. Zappix Visual IVR and On-Demand App solutions launch in under four weeks and integrate with any ERP, CRM, or other backend systems.
Zappix customers have unlocked impressive benefits and will see significant ROI in 2020:
- Lower contact center costs
- Reduced calls to agents Improved customer satisfaction (Average NPS over 65)
- Average Handle Time (AHT) reduction of approx. 66%
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Targeted revenue growth opportunities
Fully automated Zappix Visual IVR solutions are creating the fast, straightforward, enjoyable customer service experiences modern customers demand in the B2B and B2C sectors. Committed to bringing elite customer experience to as many consumers as possible, Zappix will continue to expand its portfolio of customers, partners and services throughout 2020.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com.