Zappix Blog

Zappix had the opportunity to take part in the Northeast Contact Center Forum (NECCF), a gathering of contact center professionals, thought leaders, and solution providers. During the event, Zappix engaged in fruitful discussions, shared insights, and gained valuable knowledge about the changing contact center industry. The conference shed light on...

Understanding the Power of Trust: Trust serves as the fundamental cornerstone of a thriving customer-business relationship. When customers place their trust in a company, a plethora of positive outcomes ensue. They are inclined to engage in repeated transactions and are enthusiastic about endorsing the brand to others. Furthermore, these loyal...

In today’s customer-centric world, prioritizing customer experience is more critical than ever before. Companies are competing to provide the best experience for their customers, and AI is one of the ways they can achieve this goal. AI technology is revolutionizing the way businesses interact with their customers, making it possible...

How to influence customers to complete surveys and provide actionable feedback. “Please stay on the line for a brief survey.” While you may not stay on the line, you know that the people who do have valuable information that is critical for understanding your customer’s needs and improving their satisfaction....

The healthcare industry is an inherently challenging and dynamic field that demands a high level of precision, sound judgment, and unwavering compassion for patients. While healthcare burnout is often discussed in relation to clinical staff, administrative staff who are tasked with overseeing the daily operations of healthcare facilities can also...

In today’s fast-paced business world, providing an exceptional customer experience has become more important than ever before. With customers having a wide range of choices available at their fingertips, it is the customer experience that sets one business apart from the others. This blog will explore the reasons why investing...

The healthcare industry has long been associated with impersonal experiences, with patients feeling like they are just a number in a system. However, there has been a growing recognition of the importance of providing exceptional customer service in the healthcare industry in recent years. Patients now have higher expectations regarding...

How adopting a “Continuous Improvement” mindset can add value for your customers and drive more revenue to your business. You just managed the successful implementation of your SaaS company’s product and the client is happy. Good for you! As an excellent Customer Success Manager, you know that your job is...

As the BPO industry moves into 2023, it is set for significant transformation with the advent of cutting-edge technologies and trends. Advancements in AI, cloud-based solutions, and omnichannel communication drive innovation and enable organizations to enhance customer experience, streamline operations, and gain a competitive edge. BPOs emphasize technology to provide...

Technology integration in contact centers is playing a vital role in enhancing agents’ efficiency and improving the customer experience. One of the main areas of focus is using automation and AI to handle routine tasks and free up agents to focus on more complex interactions. Data and Analytics Another way...

As we look to 2023, the contact center industry is poised for significant change as new technologies and trends emerge. Advances in artificial intelligence, cloud-based solutions, and omnichannel communication are driving innovation and allowing organizations to improve customer experience, streamline operations, and gain a competitive advantage. Companies are placing greater...

The core of any company is customers. Not just any customers, but happy and loyal customers that is. Listening to current trends, specifically what your customers want, is how to create and keep those people enjoying your business and services. As technology has grown and become more accessible, people demand...

As As the holiday season approaches, every team starts to feel that seasonal spike in business. While many people find this time to be very exciting and joyful, for some employees it is the time of year that their most demanding work is anticipated. The customer service industry is overflowing...

etween developing and maintaining a mobile app, corporations stand to spend thousands on a service that might not be used very often. One user’s tweet went viral when she cited the popular opinion that customers don’t want to download native apps for each business they support. As customers become increasingly...

What is an API An application programming interface (API) is a way for two or more computer programs to communicate with each other. It is a type of software interface, offering a service to other pieces of software. The API is not intended to be used directly by a person...