Zappix Blog

Nursing is a demanding profession that requires compassion, skill, and dedication. However, the relentless workload, long hours, and emotional strain can lead to nurse burnout, a widespread issue in healthcare. In this blog post, we will discuss how digital patient engagement can alleviate the burden on nurses and improve their...

today’s highly competitive business landscape, delivering exceptional customer support is key to ensuring customer satisfaction and loyalty. Zappix Agent Assist is revolutionizing the way businesses interact with their customers. In this blog post, we will explore how Zappix Agent Assist enhances support experiences, streamlines customer interactions, and ultimately elevates customer...

IN the modern era of digital advancements, technology has brought about a revolution across numerous sectors, including healthcare. On-demand applications and digital platforms for patient engagement have emerged as potent instruments, reshaping the dynamics of patient interactions with healthcare providers and the way medical services are accessed. This article delves...

IN the fast-paced digital era, businesses across various industries continually strive to enhance their customer experience. One crucial aspect of this pursuit is optimizing contact center operations to meet customers’ evolving needs and expectations. One innovative approach that has gained significant traction is the deflection of calls to Visual Interactive...

IN the rapidly evolving digital landscape of today, the satisfaction and loyalty of customers heavily rely on user experience. As a result, visual self-service has emerged as a potent tool, elevating user experiences through interactive and captivating solutions. In this article, we will delve into the advantages and significance of...

In today’s fast-paced digital era, businesses across industries are constantly seeking innovative solutions to improve customer service, reduce costs, and enhance operational efficiency. Visual self-service technology is one such solution that has gained significant attention in recent years. This blog post will explore the ROI of visual self-service and shed...

Running a successful healthcare practice requires more than just medical expertise. It involves managing various administrative challenges, one of the most significant being patient no-shows. No-shows occur when patients miss or fail to cancel their scheduled appointments, resulting in wasted time, resources, and revenue for healthcare providers. Let’s explore why...

Zappix had the opportunity to take part in the Northeast Contact Center Forum (NECCF), a gathering of contact center professionals, thought leaders, and solution providers. During the event, Zappix engaged in fruitful discussions, shared insights, and gained valuable knowledge about the changing contact center industry. The conference shed light on...

Understanding the Power of Trust: Trust serves as the fundamental cornerstone of a thriving customer-business relationship. When customers place their trust in a company, a plethora of positive outcomes ensue. They are inclined to engage in repeated transactions and are enthusiastic about endorsing the brand to others. Furthermore, these loyal...

In today’s customer-centric world, prioritizing customer experience is more critical than ever before. Companies are competing to provide the best experience for their customers, and AI is one of the ways they can achieve this goal. AI technology is revolutionizing the way businesses interact with their customers, making it possible...

How to influence customers to complete surveys and provide actionable feedback. “Please stay on the line for a brief survey.” While you may not stay on the line, you know that the people who do have valuable information that is critical for understanding your customer’s needs and improving their satisfaction....

The healthcare industry is an inherently challenging and dynamic field that demands a high level of precision, sound judgment, and unwavering compassion for patients. While healthcare burnout is often discussed in relation to clinical staff, administrative staff who are tasked with overseeing the daily operations of healthcare facilities can also...

In today’s fast-paced business world, providing an exceptional customer experience has become more important than ever before. With customers having a wide range of choices available at their fingertips, it is the customer experience that sets one business apart from the others. This blog will explore the reasons why investing...

The healthcare industry has long been associated with impersonal experiences, with patients feeling like they are just a number in a system. However, there has been a growing recognition of the importance of providing exceptional customer service in the healthcare industry in recent years. Patients now have higher expectations regarding...

How adopting a “Continuous Improvement” mindset can add value for your customers and drive more revenue to your business. You just managed the successful implementation of your SaaS company’s product and the client is happy. Good for you! As an excellent Customer Success Manager, you know that your job is...