Zappix on-demand self-service platforms bring modern automation to claims, bill payment, policy and account management, and adjuster lookup. Self-service claims submission reduces human error and rich smartphone features like photo and video capture create more robust submissions. Automate common customer interactions to reduce average handle time (AHT) while increasing customer loyalty.
Enhance the Claims Process
Rich app-like experiences bring the full power of smartphones to the claims submission process including photo capture and direct integration with your backend systems.
Turn time-consuming claims calls into fast, powerful, automated interactions. Callers are deflected away from live agent encounters towards easy to use Zappix Smart Forms that send completed submissions directly to your backend systems for processing or adjustment.
Stand out over your competition in a crowded marketplace by delivering cutting edge experiences that are faster and easier for stressed callers.
Lower AHT, increased CSAT, improved NPS scores, and shorter time to resolution mean you can compete on more than price. Zappix on-demand mobile self-service platforms deliver all the benefits of a native app with none of the drawbacks — lower development and maintenance costs for businesses and no download needed for users.
Analytics & VOC
Track and analyze every step of the user journey to understand which use cases get the most volume, where callers get stuck, and what callers really think about your customer experience.
Every interaction is tracked on Zappix platforms and presented using the intuitive Zappix analytics dashboard. See what customer service needs users access most often, when customer service requests increase or decrease, and leverage integrated surveys to get a complete understanding of the voice of the customer.
Visual Zappix interactions shift tedious, repetitive calls away from live agents, letting them focus more complex calls where their empathy and skills are most valuable and reduces business costs.
No more tedious policy questions. Deflect repetitive calls to self-service & let agents focus on more analytical tasks and better serving your customers. Your agents shouldn’t have to walk through every tedious detail with callers. Save money by automating claims calls with Zappix Smart Forms.
Potential Use Cases
Submit claims, add images and relevant documents, review claims statuses, and issue updates to customers faster and easier than ever before.
Enable instant, direct access for customers looking to link policies to specific accounts or manage account information, and offer new or related policies to upsell interested customers.
View amounts due, pay balance, and schedule payments through secure Zappix channels connected to the payment gateways you already use.
Help customers quickly and easily find their assigned insurance adjuster and their contact information to improve customer experience and increase customer satisfaction.