INSURANCE
Enhanced self-service capabilities
Automate the claims process, enhance customer satisfaction, and evolve your CX with Zappix self-service platforms. Help customers create more robust insurance claims with instantly available photo submission tools and reactive forms. Digitally transform the user journey with intuitive visual experiences.
Solutions
Self-Service Claims Management
Faster more robust claims created by customers and automatically submitted to the right department creates a premiere customer experience and brings speed and efficiency to claims processing. Submitting claims, adding relevant documents, reviewing claims statuses, and issuing updates to customers has never been easier.
Policy Management
Simplify and streamline every customer interaction with instant, on-demand, automated customer access. On-Demand App technology is the fastest way to view and change policy details and the guide customers to new policies.
Additional Use Cases
File A Claim
Automate the claims process with self-service forms connected to Zappix visual experience products
Claims Process
Let users easily check claims statuses and receive automatic notifications at milestones with outbound engagement
Pay Bills
View amounts due, pay balance, and schedule payments through a secure channel connected to a specific account
Request A Form
Guide customers to access and print the right insurance form for any claim automatically with RPA integrations
Manage Policies
Link policies to specific accounts, manage account information, and offer new or related policies to upsell interested customers
Adjuster Lookup
Help customers quickly and easily find their assigned insurance adjuster and their contact information