Deflect calls with Zappix digital self-service capabilities. Automate pricing quotes, enhance shipment tracking, and stream instructional videos to transform the user journey. Instantly available On-Demand Customer Service solutions enhance customer loyalty, increase repeat customers, and improve Customer Lifetime Value (CLV).
Tutorial & FAQ
Defer contact center calls and provide customers with instant access to interactive tutorials and a continuously updated knowledge base. Make every answer to every common customer question easily available when it’s needed, where it’s needed, through whatever channel customers prefer.
Additional Use Cases
Keep customers up to date with automated shipment notifications and simplified digital tracking
Convenient ordering and scheduling of pickup and deliveries via mobile scheduling tools
Let customers download and print labels for hassle free shipping
Allow drivers to select routes and assignments from the road
Customers submit photos and forms intuitively with visual interfaces
Connect customers to the nearest drop-box or store with geolocation