Leading Healthcare Provider Selects Zappix Digital Patient Engagement Solution
Premiere On-Demand Customer Service provider Zappix, Inc. expands its reach in the healthcare industry and signs a new customer.
BURLINGTON, MASS. (PRWEB) May 01, 2019 — Zappix, Inc., leading Visual IVR and On-Demand Customer Service solutions vendor, has been selected by a leading healthcare provider to improve patient engagement, reduce appointment no-shows, provide pre/post procedure reminders and increase staff utilization.
- Improved patient satisfaction even during peak times
- Reduced no-show appointments
- Maximized staff utilization
- Constantly connected patient communication
- Full multilingual capabilities
“Zappix On-Demand Apps and Visual IVR combined with smart Outbound Engagement and Zappix Robotic Process Automation (RPA) bots increase patient attendance rates and recover revenue otherwise lost to appointment no-shows,” said Yossi Abraham, Zappix president. “In addition, our solution allows healthcare providers to interact with their patients digitally, driving improved engagement and collaboration.”
The leading healthcare provider is implementing cloud-based Zappix Outbound Engagement to improve their patient outreach capabilities, as well as Zappix On-Demand Apps for fast, easy-to-understand solutions to patient questions. Zappix solutions seamlessly integrate with existing back-end systems with rapid projects of 4-6 weeks including design, integration, and launch.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.