Zappix end-to-end automation and on-demand customer service will help improve processes key to the CPG company’s business operations.
BURLINGTON, MASS. (PRWEB) July 17, 2019 — Zappix, Inc., the leader in fully automated On-Demand Customer Service Solutions, has launched a new implementation with a Consumer Packaged Goods (CPG) customer. The international CPG company will utilize innovative Zappix technology to improve aspects of the distribution process and customer service interactions. Powerful solutions including Zappix Robotic Process Automation (RPA), Visual IVR, and On-Demand Apps streamline customer service requests and bring speed, simplicity, mobility, and automation to any system.
“Zappix will help the CPG company reduce customer effort for reporting customer service requests, reduce time to first response as well as average handle time (AHT) overall, and increase reporting accuracy,” said Yossi Abraham, Zappix president. “Today’s fast-paced digital society demands speed and simplicity. This CPG company has chosen powerful Zappix solutions to deliver exactly that.”
The Zappix B2B customer service solutions will bring end-to-end automation and added functionality to various processes, including:
- Improved customer experience CX while logging tickets at the point of sale (POS)
- Faster distribution of tickets and responsibilities to the proper channels
- Increased accuracy in ticket assignment
- Smart distribution assigning tasks to field technicians based on location
- Deflecting tedious, repetitive customer service interactions away from live agents to reduce agent burnout and allow greater investment in complex customer service requests
Fully automated Zappix solutions are creating the fast, straightforward, enjoyable customer service experiences modern customers demand in the B2B and B2C sectors. Committed to bringing elite CX to as many customers as possible, Zappix will continue to expand its consumer base to business around the world.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: www.zappix.com.
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