Zappix Launches Visual IVR & Self-Service CX for Two Retail Customers
Two international retailers have launched Zappix On-Demand Customer Service solutions in time for the holiday rush.
BURLINGTON, MASS. (PRWEB) Nov. 14, 2019 — Leading Visual IVR vendor, Zappix, has launched its fast, easy to use, automated self-service experiences for two international retail customers. The customers will join several other retail companies leveraging Zappix On-Demand Customer Service solutions to increase customer satisfaction, streamline customer experience (CX), and bring automation and AI to the customer journey.
- Lower contact center costs
- Reduced calls to agents
- Improved customer satisfaction (Average NPS over 65)
- Average Handle Time (AHT) reduction of approx. 66%
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Targeted revenue growth opportunities