Zappix Signs New Retail Company For Visual IVR Solution
An international fashion retailer with a presence in over 50 countries around the world has chosen to implement Zappix On-Demand Customer Service solutions just in time for the holiday rush.
BURLINGTON, MASS. (PRWEB) September 11, 2019 — Innovative Zappix solutions provide fast, easy to use, automated self-service experiences that modern consumers demand. The new Visual IVR customer will be one of several other retail companies leveraging Zappix On-Demand Customer Service solutions to increase customer satisfaction, streamline customer experience (CX), and bring automation and AI to the customer journey.
“We are excited to bring a fast, easy-to-use, interactive digital self-service solutions to more consumers,” said Yossi Abraham, Zappix president. “Zappix Visual IVR & On-Demand Apps handle the repetitive, easily-automated interactions that bog down contact centers during the busy holiday season. Zappix improves customer satisfaction while reducing call center costs.”
Retail customers use Zappix to provide their consumers a self-service tool to handle common use cases like Order Tracking, Returns Tracking, Returns Processing, Gift Card Balance Lookup, Account Management, Loyalty Program Information, and free live agents to handle more complex interactions where human empathy and agent expertise is most beneficial.
With a quick implementation period of up to 4 weeks, Zappix Retail Solutions will now be implemented and tested well in advance of the busy holiday season. Both the Zappix E-Comm Self-Service and Proactive Customer Service solutions have a proven record of customer satisfaction and ROI. Benefits for retailers include:
- Lower contact center costs
- Reduced calls to agents
- Improved customer satisfaction (Average NPS over 65)
- Average Handle Time (AHT) reduction of approx. 66%
- Automation of repetitive processes, freeing live agents to focus on high-value tasks
- Targeted revenue growth opportunities
The improved customer experience provided by Zappix solutions, combined with impressive cost reduction, has made Zappix a popular solution for retail companies, especially with this year’s holiday season on the horizon.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.