Zappix Blog

Self-Service Capabilities and Jeff Bezos’ Customer Obsession How innovative technology can satisfy even the most passionate CEO’s obsession By YOSSI ABRAHAM I like to read – books, articles, posts. As President of Zappix, it’s important for me to stay on top of industry trends, customer needs, and our employees’ perspectives....

How a minute long commercial reminded me of what really matters I don’t usually watch commercials. Between my wife, my son, and my dog there is always someone in the room more important to me than whatever ads are trying to sell me. The other night there was one ad...

Robotic Process Automation (RPA) istransforming CXand customer care. The ability to automate the repetitive, tedious tasks often occupying personnel in back offices and customer-facing contact centers can provide meaningful benefits: reduce the need for a cumbersome back office free up contact center agents to handle high-value, complex service calls enhance...

Three Benefits to Contact Center Automation Improving contact center interactions will have a critical impact on enterprises in 2018 By JOHNNY ROSA Interacting with customer service is a generally aggravating, if sometimes unavoidable, experience. Customers rarely look forward to calling customer service. Handling upset callers faced with frustrating issues has...

A New Dawn for Dynamic Customer Care Visual IVR On-Demand is transforming CX while improving the bottom line. By YOSSI ABRAHAM in partnership with Radial Customers with questions want them answered quickly and effectively. That simple truth doesn’t resonate well with recentHelpScout statisticsshowing customer service agents fail to provide adequate...

Modern customers connect to Twitter, Facebook, and other social media. They see ads while browsing the web and watching television. They question chatbots and call customer service. The dozens of channels customers use to contact companies have created the hottest buzzword in the CX world: omnichannel. Most professionals miss the...

Visual IVR provides immediate solutions, passionate users, and transformative technology for retailers. Customers carry amazing potential in their pockets, thanks to our mobile-oriented culture. Smartphones empower consumers to achieve most goals on their own. They are opting for self-service options that are often faster and more direct than speaking with...