Press Releases

Zappix, the leading Mobile On-Demand Self Service Solutions provider, has launched its self-service digital payment solution with the National Recovery Agency, a nationwide provider of accounts receivable management. BURLINGTON, MASS.(PRWEB)Aug 10, 2021 — Zappix AI-powered digital self-service payment solution removes barriers to payment with frictionless visual user interfaces, seamlessly integrated...

The leading Mobile On-Demand Customer Service Solutions provider announced it has recently deployed a solution for insured motor vehicle owners calling for roadside assistance. BURLINGTON, MASS.(PRWEB)July 20, 2021 — The solution provided a fast and easy to launch process for increasing self-service usage for the roadside assistance provider, significantly reducing...

The leading Mobile On-Demand Customer Service Solutions provider announced it has launched solutions for three more customers using its flagship Visual IVR Solution. BURLINGTON, MASS.(PRWEB)June 22, 2021 — The solution is being launched to improve customer experience, provide an innovative solution to increase self-service, and offset the pressure caused by...

Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. BURLINGTON, MASS.(PRWEB)June 01, 2021 — The new Agent Assist Solution enables agents to deliver various digital and visual assistance tools directly to customers via text message. The text message...

The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center Digital Transformation plans. BURLINGTON, MASS.(PRWEB)Apr. 22, 2021 — The proven results of Zappix solutions, combined with the growing focus on digital transformation...

Zappix, the leading Visual IVR and Digital Self-Service Solutions provider, combines its flagship solution with the Genesys Customer Experience Platform to bring modern automation and innovation to contact centers BURLINGTON, MASS.(PRWEB)Mar. 24, 2021 —Zappix, the leading Visual IVR and Mobile On-Demand Customer Self-Service Solutions provider, has announced its flagship Visual...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers. BURLINGTON, MASS.(PRWEB)Mar. 09, 2021 —Zappix, the leading Visual IVR and Customer Self-Service Solutions provider,...

The leading Visual IVR and Digital Self-Service vendor announced it has launched solutions for six more customers since the beginning of 2021. BURLINGTON, MASS.(PRWEB)Mar. 03, 2021 — The impressive market demand for self-service solutions illustrates an acceleration in digital transformation due to COVID-19 and reflects the record growth Zappix saw...

The leading Visual IVR and Digital Self-Service vendor has seen the increased demand for its Customer Service and Digital Patient Engagement solutions continue into 2021. BURLINGTON, MASS.(PRWEB)Feb. 10, 2021 —The impact of COVID-19 changed the way we all do business in 2020. That change has lasted into 2021, according to...

Healthcare providers looking to distribute the COVID-19 vaccine and educate patients about the value of the vaccine can leverage the Zappix solution to accelerate rollout and communicate its benefits. BURLINGTON, MASS.(PRWEB)Jan. 19, 2021 —The Zappix COVID-19 Vaccination Scheduling and Education solution is designed to help stop the spread of the...

Zappix reports strong booking during 2020, more than tripling the amount of clients deploying its solutions, signing multiple strategic partnerships, and building a robust foundation for continuous growth in 2021. During 2020, Zappix managed hundreds of thousands of Mobile On-Demand Self-Service interactions every month, leading to cost savings of millions...

The leading Visual IVR and On-Demand Customer Self-Service vendor is servicing a record-high number of visits and interactions this holiday season. BURLINGTON, MASS.(PRWEB)Dec. 09, 2020 —In this unprecedented year, industries like ecommerce have seen incredible growth in customer volume, driving record high numbers of customer service callers. Cyber Monday saw...