Press Releases

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring modern automation and innovation to contact centers. BURLINGTON, MASS.(PRWEB)Mar. 09, 2021 —Zappix, the leading Visual IVR and Customer Self-Service Solutions provider,...

The leading Visual IVR and Digital Self-Service vendor announced it has launched solutions for six more customers since the beginning of 2021. BURLINGTON, MASS.(PRWEB)Mar. 03, 2021 — The impressive market demand for self-service solutions illustrates an acceleration in digital transformation due to COVID-19 and reflects the record growth Zappix saw...

The leading Visual IVR and Digital Self-Service vendor has seen the increased demand for its Customer Service and Digital Patient Engagement solutions continue into 2021. BURLINGTON, MASS.(PRWEB)Feb. 10, 2021 —The impact of COVID-19 changed the way we all do business in 2020. That change has lasted into 2021, according to...

Healthcare providers looking to distribute the COVID-19 vaccine and educate patients about the value of the vaccine can leverage the Zappix solution to accelerate rollout and communicate its benefits. BURLINGTON, MASS.(PRWEB)Jan. 19, 2021 —The Zappix COVID-19 Vaccination Scheduling and Education solution is designed to help stop the spread of the...

Zappix reports strong booking during 2020, more than tripling the amount of clients deploying its solutions, signing multiple strategic partnerships, and building a robust foundation for continuous growth in 2021. During 2020, Zappix managed hundreds of thousands of Mobile On-Demand Self-Service interactions every month, leading to cost savings of millions...

The leading Visual IVR and On-Demand Customer Self-Service vendor is servicing a record-high number of visits and interactions this holiday season. BURLINGTON, MASS.(PRWEB)Dec. 09, 2020 —In this unprecedented year, industries like ecommerce have seen incredible growth in customer volume, driving record high numbers of customer service callers. Cyber Monday saw...

The leading Visual IVR vendor announced a successful start to Q4, 2020, launching five new implementations of its flagship products during the first two weeks of the quarter. BURLINGTON, MASS.(PRWEB)Nov. 11, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand Digital Self-Service solutions provider, announced a successful start to Q4,...

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers. LOWELL, MASS.(PRNewswire)Oct. 27, 2020 —Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact centers need today. As contact centers face...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Customer Touch Point (CTP) to bring modern automation and innovation to Customer Experience (CX) globally. BURLINGTON, MASS.(PRWEB)Sep. 30, 2020 —Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and...

Zappix has launched its digital daily health assessment solution with multiple customers aiming to adapt their workforce and visitor practices to COVID-19 safety standards. BURLINGTON, MASS.(PRWEB)Sep. 24, 2020 —The Zappix “Back To Work” solution delivers proactive daily symptom assessments via dynamic SMS or email links to keep employees, visitors, and...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Hinduja Global Solutions (HGS) to bring modern automation and innovation to contact centers. BURLINGTON, MASS.(PRWEB)Sep. 23, 2020 —Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite...

Zappix has enhanced its Mobile On-Demand self-service offering to offer increased revenues, optimized services, and enhanced customer service for the BPO and BPS sectors. BURLINGTON, MASS.(PRWEB)Sep. 01, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has expanded its Business Process Outsourcing (BPO) and Business Process Services (BPS)...