Press Releases

Zappix end-to-end automation and on-demand customer service will help improve processes key to the CPG company’s business operations. BURLINGTON, MASS.(PRWEB)July 17, 2019 —Zappix, Inc., the leader in fully automated On-Demand Customer Service Solutions, has launched a new implementation with a Consumer Packaged Goods (CPG) customer. The international CPG company will...

A leader in digital self-service technology including Visual IVR and On-Demand Apps has signed another customer in the retail industry. BURLINGTON, MASS.(PRWEB)July 10, 2019 —The new signing adds to the expanding list of retailers and companies from around the world choosing Zappix On-Demand Customer Service Solutions for their ever-evolving customer...

Zappix Inc. has signed a new healthcare customer focused on innovating the telemedicine sector. BURLINGTON, MASS.(PRWEB)July 3, 2019 —The leader in On-Demand Customer Service Solutions includingVisual IVRwas chosen for a new implementation by a telemedicine company, expanding the Zappix customer base in the healthcare industry. A new customer, looking to...

Service Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement BURLINGTON, MASS.(PRWEB)June 26, 2019 —Zappix, the leader in On-Demand Self-Service Solutions includingVisual IVR, will deliver a digital customer service solution to the Business...

Zappix On-Demand Conference & Event Solution Sees Global SuccessMonths after adding to their On-Demand offering, five conference and event organizers have found success deploying the Zappix solution. BURLINGTON, MASS. (PRWEB) June 19, 2019 —Over five organizers operating around the globe have seen success deploying the brand new Zappix On-Demand Conference...

Zappix has partnered with Bright Pattern to deliver powerful On-Demand Customer Service and omnichannel contact center capabilities. BURLINGTON, MASS.(PRWEB)June 11, 2019 — Modern customer service is defined by fast responses, effective experiences, and dynamic digital channels. Bright Pattern omnichannel cloud contact center solution is one of the industry’s simplest, most...

Zappix, Inc. To Attend The 2019 NECCF Conference and ExpoThe leader in On-Demand Customer Service Solutions including Visual IVR is among the sponsors of Northeast Contact Center Forum’s 2019 Annual Conference and Expo. BURLINGTON, MASS.(PRWEB)Feb. 06, 2019 —The leader in On-Demand Customer Service Solutions will attend and is a sponsor...

Zappix, Inc. And Cloud Payment Group Announce Expanded PartnershipZappix and partner Cloud Payment Group have expanded their partnership in the Australian market. BURLINGTON, MASS.(PRWEB)May 29, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR has expanded its partnership withCloud Payment Group. The partnership saw impressive success after launching...

Zappix Inc. Announces New Multinational B2B Client For On-Demand Customer ServiceZappix Inc. will provide its On-Demand Customer Service products to help support customer experience and digitize workflows for a new client. BURLINGTON, MASS.(PRWEB)May 22, 2019 —The leader in On-Demand Customer Service Solutions includingVisual IVRhas signed a new multinational B2B client....

Zappix Inc. has seen great success implementing cost-effective, digital engagement solutions for regional conferences and professional associations. BURLINGTON, MASS.(PRWEB)May 15, 2019 —The leader in On-Demand Customer Service Solutions includingVisual IVRhas successfully increased attendance and engagement for a variety of industry conferences and professional associations. Zappix On-Demand Apps deliver modern engagement...

Zappix, Inc. and CX Outcome Announce Partnership To Improve CX In Latin AmericaZappix Inc. has partnered with customer experience software company CX Outcome (CXO) to deliver on-demand customer service and improved CX to Latin America. BURLINGTON, MASS.(PRWEB)May 7, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR has...

Leading Healthcare Provider Selects Zappix Digital Patient Engagement SolutionPremiere On-Demand Customer Service provider Zappix, Inc. expands its reach in the healthcare industry and signs a new customer. BURLINGTON, MASS.(PRWEB)May 01, 2019 —Zappix, Inc., leading Visual IVR and On-Demand Customer Service solutions vendor, has been selected by a leading healthcare provider...