Zappix Signs New Healthcare Customer In The Telemedicine Sector
Zappix Inc. has signed a new healthcare customer focused on innovating the telemedicine sector.
BURLINGTON, MASS. (PRWEB) July 3, 2019 — The leader in On-Demand Customer Service Solutions including Visual IVR was chosen for a new implementation by a telemedicine company, expanding the Zappix customer base in the healthcare industry. A new customer, looking to improve digital patient experience, selected fast, innovative, easy to implement Zappix solutions.
“Our team at Zappix is excited to bring on-demand capabilities, fast & seamless integration, and end-to-end automation to another customer in the healthcare industry,” said Yossi Abraham, Zappix president. “We look forward to working together to further provide innovative solutions to the healthcare sector and help more people access the care they need quickly and conveniently.”
Zappix solutions integrate with any third-party or backend system and deliver great results:
- Enhanced patient satisfaction — easy to use self-service tools
- Fast implementation — new launches in 4-6 weeks
- Reduced no-show appointment rates
- Maximized staff utilization
- Increased mobility — allowing patients to access relevant services whenever they want, wherever they are
The Zappix Digital Patient Engagement Solution keeps patients updated about appointment schedules, new events, and test results. Automated patient SMS reminders, email notifications, outbound calls, & innovative self-service On-Demand Apps significantly reduce no-shows and actively increase efficiency. These timely reminders guide patients from prep through post-procedure treatment.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.