Press Releases

The leading Visual Self-Service solutions provider has rapidly expanded its implementations with business partners by launching over 10 new brands in multiple markets ahead of the busy holiday season. BURLINGTON, MASS.(PRWEB)Dec. 01, 2021 — The company’s partners largely deploy its flagship Visual IVR solution for fast, easy-to-use customer self-service. When...

Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to implement. BURLINGTON, MASS.(PRWEB)Nov. 02, 2021 — “The demands placed on today’s contact centers require...

The visual self-service solution improves customer experience, reduces average handling time for incoming customer service calls, and simplifies and automates the customer service journey. BURLINGTON, MASS.(PRWEB)Oct. 12, 2021 — “Zappix Visual IVR is an innovative solution that brings visual and audio self-service to our customer experience journey,” says Bruno Porte,...

Zappix, the leading On-Demand Visual Self-Service Provider, has launched its flagship self-service Visual IVR solution for a leading healthcare solutions provider in under 2 weeks to meet an urgent need for the client. BURLINGTON, MASS.(PRWEB)Oct. 06, 2021 — “Speed and simplicity stand at the core of every Zappix solution,” said...

The leading on-demand Visual Self-Service provider has integrated with CZ Video Chat and CZ Chat to further expand its customer service offering. BURLINGTON, MASS.(PRWEB)Sep 09, 2021 — “C-Zentrix has always created and cultivated innovation in contact center technology and enhancing customer experience, which is why we are glad to integrate...

Vaccination tracking, easy document uploads, and proactive daily symptom assessments delivered to GRM Information Management employees via text or email are helping keep employees and customers safe. BURLINGTON, MASS.(PRWEB)Aug 24, 2021 — The Zappix“Back To Work”Solution delivers proactive daily symptom assessments pushed to unvaccinated employees via dynamic SMS or email...

Zappix, the leading Mobile On-Demand Self Service Solutions provider, has launched its self-service digital payment solution with the National Recovery Agency, a nationwide provider of accounts receivable management. BURLINGTON, MASS.(PRWEB)Aug 10, 2021 — Zappix AI-powered digital self-service payment solution removes barriers to payment with frictionless visual user interfaces, seamlessly integrated...

The leading Mobile On-Demand Customer Service Solutions provider announced it has recently deployed a solution for insured motor vehicle owners calling for roadside assistance. BURLINGTON, MASS.(PRWEB)July 20, 2021 — The solution provided a fast and easy to launch process for increasing self-service usage for the roadside assistance provider, significantly reducing...

The leading Mobile On-Demand Customer Service Solutions provider announced it has launched solutions for three more customers using its flagship Visual IVR Solution. BURLINGTON, MASS.(PRWEB)June 22, 2021 — The solution is being launched to improve customer experience, provide an innovative solution to increase self-service, and offset the pressure caused by...

Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution. BURLINGTON, MASS.(PRWEB)June 01, 2021 — The new Agent Assist Solution enables agents to deliver various digital and visual assistance tools directly to customers via text message. The text message...

The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center Digital Transformation plans. BURLINGTON, MASS.(PRWEB)Apr. 22, 2021 — The proven results of Zappix solutions, combined with the growing focus on digital transformation...

Zappix, the leading Visual IVR and Digital Self-Service Solutions provider, combines its flagship solution with the Genesys Customer Experience Platform to bring modern automation and innovation to contact centers BURLINGTON, MASS.(PRWEB)Mar. 24, 2021 —Zappix, the leading Visual IVR and Mobile On-Demand Customer Self-Service Solutions provider, has announced its flagship Visual...