Press Releases

Expanded capabilities, tighter integrations, and the most user-friendly interface on the market have created an automated outbound messaging platform as easy and convenient for those reaching out as it is for message recipients. BURLINGTON, MASS.(PRWEB)Apr. 06, 2022 — “I am excited to launch our enhanced Proactive Engagement solution — a...

The leading Visual Self-Service solutions provider has signed new customers for its Digital Payments solution and announced multiple new payment gateway integrations as it expands its reach in FinTech. BURLINGTON, MASS.(PRWEB)Mar. 17, 2022 — “We are excited to deploy our Digital Payments solution for more customers and help make the...

Leading Visual Self-Service provider, Zappix, has enhanced its Digital Patient Engagement solution with various features designed to further improve patient outcomes, reduce administrative burden on staff, and transform patient experience. BURLINGTON, MASS.(PRWEB)Feb. 23, 2022 —Zappix has enhanced itsDigital Patient Engagement solutionwith various features designed to further improve patient outcomes, reduce...

Zappix, the leading On-Demand Visual Self-Service Provider, and Premiere Response, a leading domestic omnichannel contact center, announced a partnership to deliver innovative self-service customer engagement solutions. BURLINGTON, MASS.(PRWEB)Feb. 02, 2022 — Visual Self-Service is ideal to manage many of the common, sometimes tedious, customer care tasks within complex customer care...

Zappix reports major growth during 2021 in all aspects — business (booking, cash flow, revenue, pipeline), on-boarding over two dozen new brands, signing strategic partnerships, recruitment of key members of the team, and significant expansion of their Visual Self-Service offering. During 2021 Zappix managed millions of Visual Self-Service interactions, leading...

The leading Visual Self-Service provider has launched an omni-channel self-service claims management solution including automated claims submission and claims status for insurance providers. BURLINGTON, MASS.(PRWEB)Dec. 15, 2021 —Zappix, the leading Visual Self-Service solutions provider, has launched aClaims Managementsolution empowering users to complete all claim related interactions via a self-service visual...

The leading Visual Self-Service solutions provider has rapidly expanded its implementations with business partners by launching over 10 new brands in multiple markets ahead of the busy holiday season. BURLINGTON, MASS.(PRWEB)Dec. 01, 2021 — The company’s partners largely deploy its flagship Visual IVR solution for fast, easy-to-use customer self-service. When...

Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are easy to use and easier to implement. BURLINGTON, MASS.(PRWEB)Nov. 02, 2021 — “The demands placed on today’s contact centers require...

The visual self-service solution improves customer experience, reduces average handling time for incoming customer service calls, and simplifies and automates the customer service journey. BURLINGTON, MASS.(PRWEB)Oct. 12, 2021 — “Zappix Visual IVR is an innovative solution that brings visual and audio self-service to our customer experience journey,” says Bruno Porte,...

Zappix, the leading On-Demand Visual Self-Service Provider, has launched its flagship self-service Visual IVR solution for a leading healthcare solutions provider in under 2 weeks to meet an urgent need for the client. BURLINGTON, MASS.(PRWEB)Oct. 06, 2021 — “Speed and simplicity stand at the core of every Zappix solution,” said...

The leading on-demand Visual Self-Service provider has integrated with CZ Video Chat and CZ Chat to further expand its customer service offering. BURLINGTON, MASS.(PRWEB)Sep 09, 2021 — “C-Zentrix has always created and cultivated innovation in contact center technology and enhancing customer experience, which is why we are glad to integrate...

Vaccination tracking, easy document uploads, and proactive daily symptom assessments delivered to GRM Information Management employees via text or email are helping keep employees and customers safe. BURLINGTON, MASS.(PRWEB)Aug 24, 2021 — The Zappix“Back To Work”Solution delivers proactive daily symptom assessments pushed to unvaccinated employees via dynamic SMS or email...