Press Releases

The leading Visual IVR vendor announced a successful start to Q4, 2020, launching five new implementations of its flagship products during the first two weeks of the quarter. BURLINGTON, MASS.(PRWEB)Nov. 11, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand Digital Self-Service solutions provider, announced a successful start to Q4,...

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers. LOWELL, MASS.(PRNewswire)Oct. 27, 2020 —Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact centers need today. As contact centers face...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Customer Touch Point (CTP) to bring modern automation and innovation to Customer Experience (CX) globally. BURLINGTON, MASS.(PRWEB)Sep. 30, 2020 —Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and...

Zappix has launched its digital daily health assessment solution with multiple customers aiming to adapt their workforce and visitor practices to COVID-19 safety standards. BURLINGTON, MASS.(PRWEB)Sep. 24, 2020 —The Zappix “Back To Work” solution delivers proactive daily symptom assessments via dynamic SMS or email links to keep employees, visitors, and...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Hinduja Global Solutions (HGS) to bring modern automation and innovation to contact centers. BURLINGTON, MASS.(PRWEB)Sep. 23, 2020 —Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite...

Zappix has enhanced its Mobile On-Demand self-service offering to offer increased revenues, optimized services, and enhanced customer service for the BPO and BPS sectors. BURLINGTON, MASS.(PRWEB)Sep. 01, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has expanded its Business Process Outsourcing (BPO) and Business Process Services (BPS)...

As businesses adapt to customer service and business needs during the COVID-19 pandemic, the leading Visual IVR provider has seen a sharp increase in demand for its flagship product. BURLINGTON, MASS.(PRWEB)Aug. 12, 2020 —Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand...

The leading Visual IVR provider announced two new customers have launched its flagship product – a B2B solution provider and a retailer. BURLINGTON, MASS.(PRWEB)July 23, 2020 —Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for two more customers. Zappix has seen increased...

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Firstsource, the leading provider of customized Business Process Management (BPM) services to bring modern automation and innovation to contact centers. BURLINGTON, MASS.(PRWEB)July 15, 2020 —Zappix, the leading service provider for Visual-IVR and On-Demand Apps, has partnered with...

Proactive daily symptom assessments delivered to GRM employees via text or email help to keep customers and the workforce safe during COVID-19. BURLINGTON, MASS.(PRWEB)July 7, 2020 —Zappix, the leading Mobile On-Demand App vendor, has launched a mobile-based visual solution to help GRM Document Management adapt their workforce management to COVID-19....

The large business supplier has implemented Zappix Visual IVR customer self-service for its North American operation. BURLINGTON, MASS.(PRWEB)June 25, 2020— Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating across North America. The Zappix solution was chosen as...

Proactive daily symptom assessments pushed to employees via text or email help to keep your workforce safe during COVID-19. BURLINGTON, MASS.(PRWEB)June 18, 2020— Zappix, the leading On-Demand Customer-Service Solutions vendor, has launched a new solution aimed at businesses adapting their workforce management to COVID-19. The new Zappix“Back To Work”Solution delivers...