by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents. They also identified a need to build a...
by Johnny Rosa | Oct 13, 2021
Zappix Case Studies Auto Rental Company Reducing AHT and improving employee experience with Zappix Agent Assist Problem One of the largest auto rental company in the United States was looking for a way to reduce the average handle time of customer...
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