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Case Studies

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Insurance - roadside assitance using zappix

Roadside Assistance Service Provider

  • Insurance, Visual IVR
Deflecting calls from live agents and improving the customer experience...

Streamlined Patient Outreach For Gastroenterology Center

  • Healthcare, On-Demand Apps, Proactive Engagement
Zappix's automated outreach solution streamlined operations and increased patient preparedness for appointments....
Hibbert Sports

Hibbett Sports

  • On-Demand Apps, Retail, Visual IVR
Modern Customer Service for a Digital Customer Base...
Aeropostal Customer of Zappix

Aéropostale

  • On-Demand Apps, Retail, Visual IVR
Visual IVR Drives Customer Satisfaction & Loyalty...
Retail

Retail (Multiple Use Cases)

  • On-Demand Apps, Retail, Visual IVR
Deploying visual self-service for multiple call types...
Logistics and services case study

Logistics & Services

  • Logistics and Services, On-Demand Apps, Visual IVR
Deflecting routine calls and deploying a dynamic FAQ solution...

Visual IVR Call Deflection Solution For Digital Health SaaS Provider

  • Healthcare, On-Demand Apps, Visual IVR
Zappix's Self-Service and Visual IVR Solution deflected over 60% of routine calls, freeing agents for complex inquiries....
Digital Debt Collection

National Recovery Agency

  • FinTech, On-Demand Apps, Proactive Engagement, Visual IVR
Increasing digitalization in the collections process...
Arts and Crafts

GRM Information Management

  • COVID-19, Human Resources, On-Demand Apps, Proactive Engagement
Actively managing a safe return to the office after the impact of COVID-19...
Gastronomy Healthcare case study

Increased Patient Access For Gastroenterology Department

  • Healthcare, On-Demand Apps, Proactive Engagement, Visual IVR
Zappix's automated Patient Engagement Solution increased patient preparedness and decreased patient no-shows....
Arts and Crafts

Arts & Crafts Retailer

  • On-Demand Apps, Retail, Visual IVR
Visual IVR Drives Customer Satisfaction & Loyalty...

Communications Equipment Company

  • On-Demand Apps, Retail, Visual IVR
Creating a better customer experience with rich visual interfaces...
Auto rental ivr

Auto Rental Company

  • Agent Assist, Logistics and Services, Proactive Engagement
Reducing AHT and improving employee experience with Zappix Agent Assist...

Healthcare Solutions Provider

  • Healthcare, Visual IVR
Deploying a complete self-service solution in under 2 weeks...

Mitsui Sumitomo Seguros

  • Insurance, On-Demand Apps, Visual IVR
Visual self-service solution for insurance customer care...
Regional Bank Case Study

Regional Bank

  • FinTech, On-Demand Apps, Visual IVR
Reducing costs by deflecting calls and increasing revenues by removing barriers for payment...
BPO

Business Process Outsourcing

  • Agent Assist, BPO, On-Demand Apps, Proactive Engagement, Visual IVR
BPO partner reducing costs and staying competitive with modern self-service...