Press Releases

Zappix Inc. Unveils Major Upgrades To Zappix Studio CapabilitiesZappix Inc. customers and partners are now using an updated cloud-based product management tool to build, integrate, and launch Zappix offerings. BURLINGTON, MASS.(PRWEB)Apr. 24, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR has released an update to its cloud-based...

Zappix Inc. Provides Innovative Citizen Engagement Platform For Public Sector AgenciesZappix Inc. has applied its On-Demand Customer Service solutions to support the digital transformation and automation needs of public sector agencies BURLINGTON, MASS.(PRWEB)Apr. 17, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR is helping agencies in the...

Zappix Inc. Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service SolutionsZappix Inc. is leveraging its revolutionary On-Demand Customer Service and Automation Technology to provide self-service capabilities for monetization by Business Process Outsourcing partners. BURLINGTON, MASS.(PRWEB)Apr. 10, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR is partnering...

Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey OfferingZappix Inc. has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights BURLINGTON, MASS.(PRWEB)Apr. 03, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR has enhanced its survey capabilities, adding proactive customer feedback...

Zappix, Inc. Named A CRM Magazine 2019 CRM Service Awards Rising StarZappix Inc. has been named as one of six Rising Stars in CRM Magazine’s 2019 Service Awards. BURLINGTON, MASS.(PRWEB)March 27, 2019 —The leader in On-Demand Customer Service Solutions including Visual IVR has earned recognition from CRM Magazine and destinationCRM.com...

Zappix, Inc. Adds Automated Messaging Retry Logic to Innovative Outbound Engagement OfferingThe leader in On-Demand Customer Service Solutions including Visual IVR has announced added intelligent automation capabilities for its Outbound Engagement product. BURLINGTON, MASS.(PRWEB)March 20, 2019 —The leader in On-Demand Customer Service Solutions has developed major advancements in intelligent automation...

Zappix, Inc. to Attend Annual Northeast Contact Center Forum Spring EventThe leader in On-Demand Customer Service Solutions including Visual IVR will attend the Northeast Contact Center Forum’s annual Spring Event. BURLINGTON, MASS.(PRWEB)March 13, 2019 —The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s annual spring...

Zappix, Inc. Announces Availability of Customer Service Robotic Process Automation (RPA)The leader in On-Demand Customer Service Solutions has built RPA bots designed specifically to enhance customer service efficiency and improve CX. BURLINGTON, MASS.(PRWEB)March 06, 2019 —Robotic Process Automation (RPA) tools are a critical emerging technology for customer service professionals trying...

Zappix, Inc. Partners With SOCAP New England To Enhance Annual Winter EventThe leader in On-Demand Customer Service Solutions including Visual IVR has made accessing critical event information faster and more enjoyable for SOCAP New England attendees. BURLINGTON, MASS.(PRWEB)Feb. 27, 2019 —The leader in On-Demand Customer Service Solutions has partnered with...

Zappix, Inc. Unveils Self-Service Solutions For The Insurance IndustryThe new insurance industry solutions dramatically increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies. BURLINGTON, MASS.(PRWEB)Feb. 20, 2019 —The leader in On-Demand Customer Self-Service solutions, Zappix Inc., has announced two new solutions for insurance providers....

Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service SolutionThe expanded solution supports new use cases and increases customer self-service capabilities. BURLINGTON, MASS.(PRWEB)Feb. 13, 2019 —The expanded E-Commerce Self-Service solution for retailers handles customer service calls for more disposition codes, increasing the platform’s ability to deflect calls away from contact centers...

Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution To Improve Customer ExperienceService Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement BURLINGTON, MASS.(PRWEB)Feb. 06, 2019 —Service Interruption Management by Zappix dramatically eases the...