Press Releases

Zappix, Inc. to Attend Annual Northeast Contact Center Forum Spring EventThe leader in On-Demand Customer Service Solutions including Visual IVR will attend the Northeast Contact Center Forum’s annual Spring Event. BURLINGTON, MASS.(PRWEB)March 13, 2019 —The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s annual spring...

Zappix, Inc. Announces Availability of Customer Service Robotic Process Automation (RPA)The leader in On-Demand Customer Service Solutions has built RPA bots designed specifically to enhance customer service efficiency and improve CX. BURLINGTON, MASS.(PRWEB)March 06, 2019 —Robotic Process Automation (RPA) tools are a critical emerging technology for customer service professionals trying...

Zappix, Inc. Partners With SOCAP New England To Enhance Annual Winter EventThe leader in On-Demand Customer Service Solutions including Visual IVR has made accessing critical event information faster and more enjoyable for SOCAP New England attendees. BURLINGTON, MASS.(PRWEB)Feb. 27, 2019 —The leader in On-Demand Customer Service Solutions has partnered with...

Zappix, Inc. Unveils Self-Service Solutions For The Insurance IndustryThe new insurance industry solutions dramatically increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies. BURLINGTON, MASS.(PRWEB)Feb. 20, 2019 —The leader in On-Demand Customer Self-Service solutions, Zappix Inc., has announced two new solutions for insurance providers....

Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service SolutionThe expanded solution supports new use cases and increases customer self-service capabilities. BURLINGTON, MASS.(PRWEB)Feb. 13, 2019 —The expanded E-Commerce Self-Service solution for retailers handles customer service calls for more disposition codes, increasing the platform’s ability to deflect calls away from contact centers...

Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution To Improve Customer ExperienceService Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement BURLINGTON, MASS.(PRWEB)Feb. 06, 2019 —Service Interruption Management by Zappix dramatically eases the...

Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare ProvidersHealthcare providers are implementing the Zappix Healthcare Suite to improve patient engagement and preparedness, reduce no-shows, and increase staff productivity BURLINGTON, MASS.(PRWEB)Jan. 30, 2019 —Leading Visual IVR vendor Zappix, Inc. has unveiled the new Zappix Pre/Post Procedure Reminders solution to...

Zappix, Inc. Visual IVR Implemented By Major International Logistics Company To Improve Self-ServiceA major international logistics company has implemented Zappix Visual IVR to improve Customer Experience BURLINGTON, MASS.(PRWEB)Jan. 23, 2019 —Transformative Visual IVR vendor Zappix, Inc. has implemented its On-Demand Customer Service Solutions with a major international logistics company in...

Zappix, Inc. Unveils Amazon Alexa Integration to Enhance the Customer ExperienceThe leader in On-Demand Customer Service Solutions unveils new integrations with Amazon Alexa devices at this year’s NRF 2019: Retail’s BIG Show. BURLINGTON, MASS.(PRWEB)Jan. 15, 2019 —Zappix, Inc., a leader in innovative On-Demand and Visual IVR Customer Service Solutions, unveiled...

Zappix, Inc. to Showcase Next-Gen Customer Service Technology at NRF 2019 with Partner RadialThe leader in On-Demand Customer Service Solutions to participate in the National Retail Federation’s annual show with partner Radial BURLINGTON, MASS.(PRWEB)Jan. 09, 2019 —Zappix, Inc., a leader in On-Demand Customer Service Solutions, will showcase transformative new self-service...

Zappix, Inc. Saves Retailers Thousands of Dollars This Holiday Season While Improving Customer ExperienceThe leader in Digital Self-Service is helping its retail clients transform the customer journey during the busy holiday season via Mobile On-Demand & Visual IVR BURLINGTON, MASS.(PRWEB)Dec. 18, 2018 —Zappix, Inc. Digital Self-Service solutions are saving the...

Zappix, Inc. And Cloud Collections Announce Implementation of New Digital Debt Collection SolutionThe emerging leader in Mobile On-Demand Visual IVR has revealed a new implementation of its Digital Debt Collection solution with Cloud Collections. BURLINGTON, MASS. (PRWEB) Dec. 11, 2018 —Zappix, Inc., a Visual IVR industry leader, and Cloud Collections...