Press Releases

Zappix, Inc. Unveils Self-Service Solutions For The Insurance IndustryThe new insurance industry solutions dramatically increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies. BURLINGTON, MASS.(PRWEB)Feb. 20, 2019 —The leader in On-Demand Customer Self-Service solutions, Zappix Inc., has announced two new solutions for insurance providers....

Zappix, Inc. Announces Expansion of Retail E-Commerce Self-Service SolutionThe expanded solution supports new use cases and increases customer self-service capabilities. BURLINGTON, MASS.(PRWEB)Feb. 13, 2019 —The expanded E-Commerce Self-Service solution for retailers handles customer service calls for more disposition codes, increasing the platform’s ability to deflect calls away from contact centers...

Zappix, Inc. Announces Utility-Focused Service Interruption Management Solution To Improve Customer ExperienceService Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions using Zappix Visual IVR, RPA Engine and proactive Outbound Engagement BURLINGTON, MASS.(PRWEB)Feb. 06, 2019 —Service Interruption Management by Zappix dramatically eases the...

Zappix, Inc. Unveils New Automated Pre/Post Procedure Reminders For Healthcare ProvidersHealthcare providers are implementing the Zappix Healthcare Suite to improve patient engagement and preparedness, reduce no-shows, and increase staff productivity BURLINGTON, MASS.(PRWEB)Jan. 30, 2019 —Leading Visual IVR vendor Zappix, Inc. has unveiled the new Zappix Pre/Post Procedure Reminders solution to...

Zappix, Inc. Visual IVR Implemented By Major International Logistics Company To Improve Self-ServiceA major international logistics company has implemented Zappix Visual IVR to improve Customer Experience BURLINGTON, MASS.(PRWEB)Jan. 23, 2019 —Transformative Visual IVR vendor Zappix, Inc. has implemented its On-Demand Customer Service Solutions with a major international logistics company in...

Zappix, Inc. Unveils Amazon Alexa Integration to Enhance the Customer ExperienceThe leader in On-Demand Customer Service Solutions unveils new integrations with Amazon Alexa devices at this year’s NRF 2019: Retail’s BIG Show. BURLINGTON, MASS.(PRWEB)Jan. 15, 2019 —Zappix, Inc., a leader in innovative On-Demand and Visual IVR Customer Service Solutions, unveiled...

Zappix, Inc. to Showcase Next-Gen Customer Service Technology at NRF 2019 with Partner RadialThe leader in On-Demand Customer Service Solutions to participate in the National Retail Federation’s annual show with partner Radial BURLINGTON, MASS.(PRWEB)Jan. 09, 2019 —Zappix, Inc., a leader in On-Demand Customer Service Solutions, will showcase transformative new self-service...

Zappix, Inc. Saves Retailers Thousands of Dollars This Holiday Season While Improving Customer ExperienceThe leader in Digital Self-Service is helping its retail clients transform the customer journey during the busy holiday season via Mobile On-Demand & Visual IVR BURLINGTON, MASS.(PRWEB)Dec. 18, 2018 —Zappix, Inc. Digital Self-Service solutions are saving the...

Zappix, Inc. And Cloud Collections Announce Implementation of New Digital Debt Collection SolutionThe emerging leader in Mobile On-Demand Visual IVR has revealed a new implementation of its Digital Debt Collection solution with Cloud Collections. BURLINGTON, MASS. (PRWEB) Dec. 11, 2018 —Zappix, Inc., a Visual IVR industry leader, and Cloud Collections...

Zappix, Inc. Unveils New Comprehensive Actionable Analytics Capabilities as Part of the Zappix Analytics SuiteThe emerging leader in Visual IVR has announced new capabilities allowing customers the ability to actively understand and analyze end user trends. BURLINGTON, MASS.(PRWEB)Dec. 04, 2018 —Zappix, Inc., Visual IVR industry leader, has added new Actionable...

Zappix Inc. And C-Zentrix Partner to Provide Comprehensive Cloud-Based Customer Center Solution with Next-Gen Self-Service Zappix Inc. has partnered with C-Zentrix to enhance their cloud-based technology suite and further automate the customer journey. By JOHNNY ROSA BURLINGTON, MASS. (PRWEB) NOVEMBER 27, 2018 Zappix Inc., the fast-growing, emergingVisual IVRindustry leader, has...

Zappix, Inc. Helps Healthcare Providers Increase Revenues and Improve Productivity with On-Demand Digital Engagement Technology The fast-growing Visual IVR vendor saves revenue for healthcare providers with an automated self-service solution to no-shows and other high-value use cases. By JOHNNY ROSA The US healthcare system loses$150 billionevery year because of no-shows....