Another customer is launching Zappix On-Demand Customer Service Solutions to improve customer experience and increase customer loyalty. BURLINGTON, MASS.(PRWEB)Jan. 22, 2020 —Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has signed a new customer for its flagship CX solution. The technology company has chosen Zappix to drive...
The Visual IVR and On-Demand Customer Service vendor handled record level volume on its innovative CX platform in Q4 2019. BURLINGTON, MASS.(PRWEB)Jan. 08, 2020 —Zappix witnessed the combination of new enterprises and organizations utilizing its Visual IVR service, a peak season for customer service in the retail industry, and the...
The leader in Visual IVR is delivering its highly successful On-Demand Service solutions to event attendees and sponsors. BURLINGTON, MASS.(PRWEB)Dec. 10, 2019 —The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum’s 2019 Winter Form on December 10 and provide attendees instant information and schedules through...
Two international retailers have launched Zappix On-Demand Customer Service solutions in time for the holiday rush. BURLINGTON, MASS.(PRWEB)Nov. 14, 2019 —LeadingVisual IVRvendor, Zappix, has launched its fast, easy to use, automated self-service experiences for two international retail customers. The customers will join several other retail companies leveraging Zappix On-Demand Customer...
The Contact Center Ideas and Innovation Tour’s 2019 Boston event is combined with The New England chapter of the Society of Consumer Affairs Professionals International (SOCAP) Fall Kickoff event that will host industry experts and customer care professionals from across the region for a day of knowledge sharing and networking....
The transformative Zappix On-Demand Customer Service solution has been deployed to provide a healthcare provider with real-time patient feedback as well as insights from trends analysis of digital surveys. BURLINGTON, MASS.(PRWEB)Oct. 24, 2019 —Zappix Survey Engine, another on-demand customer service product from leading Visual IVR vendor Zappix, has has been...
The leader in Visual IVR has announced new predictive personalization enhancements to its popular on-demand customer service solutions. BURLINGTON, MASS.(PRWEB)Oct. 15, 2019 —Zappix, the leader inVisual IVRand On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly...
Zappix has partnered with Unimonica to deliver powerful On-Demand Customer Service innovation to APAC. BURLINGTON, MASS.(PRWEB)Oct. 02, 2019 —The partnership betweenZappix, a leader in on-demand customer service, and Unimonica, a leader in cutting edge telecommunications technology, brings the impressive capabilities of Zappix products to an eager Asia-Pacific market.Today’s customers demand...
The leading Visual IVR vendor has seen its clients increase digital adoption in customer service and interact with more customers through digital channels after implementing Visual IVR and On-Demand App solutions. BURLINGTON, MASS.(PRWEB)Sep. 19, 2019 —Zappix, the leading provider ofevolveyour customer service and CX today.About ZappixZappix delivers On-Demand Customer Service...
An international fashion retailer with a presence in over 50 countries around the world has chosen to implement Zappix On-Demand Customer Service solutions just in time for the holiday rush. BURLINGTON, MASS.(PRWEB)September 11, 2019 —Innovative Zappix solutions provide fast, easy to use, automated self-service experiences that modern consumers demand. The...
Members and attendees of this year’s ACCAFall Symposiumwill enjoy easy, digital access to event details, directions, calendar reminders, and more thanks to Zappix technology. BURLINGTON, MASS.(PRWEB)Aug 27, 2019 —Zappix, the leader in on-demand customer service solutions, has partnered with the Austin Contact Center Alliance (ACCA), a not-for-profit collective of contact...
The leader in On-Demand Customer Service has leveraged its fast, easy-to-use self-service automation technology to launch a powerfully adaptable Fintech solution. BURLINGTON, MASS.(PRWEB)Aug 15, 2019 —Zappix, the leader in On-Demand Customer Service technology, has launched a new fintech solution designed to deploy quickly and easily adapt to a wide variety...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.